Health & Human Services Comm - Big Spring, TX

Are you ready to be professionally challenged? Are you looking to be part of a
dynamic team of engaged and committed professionals? Then the Health and
Specialty Care System (HSCS) may be just the place for you! The HSCS is
comprised of nine psychiatric hospitals located throughout the state, and one
youth residential psychiatric center in Waco. The HSCS is a hub of excellence
for forensic mental health and complex psychiatric care, with all facilities
accredited by The Joint Commission. The hospitals provide state-of-the-art
treatment that is recovery-oriented and science-based. Whether in a direct-care
or support role, your contribution will make a difference in the life of a Texan.

The receptionist works a varied shift in the Communications Department.

Receptionist works under the supervision of the communications supervisor.
Receptionist provides continuous communications for the Big Spring State
Hospital on a PBX console application and performs receptionist duties for the
agency. Work involves answering, placing, and transferring calls, placing
conference calls, monitoring the facility fire alarm system, operating the public-
address system, using and monitoring two-way radios, receiving visitors, and
providing general information. This position supports a 24/7/365 departmental
operation and requires significant schedule flexibility including occasional
overtime, coverage for vacations, holidays, and unanticipated absences. The
successful candidate for this position will occasionally work other shifts as
necessary to support the department’s mission.

Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

1. Answers incoming calls to the Cisco PBX System and assists in placing long distance calls, conference calls, etc.
2. Operates Radio and Public Address systems.
3. Monitors the facility’s emergency Fire Alarm Annunciator.
4. Receives and processes visitors.
5. Maintains and issues master keys for BSSH Lodging and contractors as needed.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Skills Abilities:
1. Skill in the use of a telephone switchboard.
2. Skill in the use of computers and computer software.
3. Ability to transfer incoming calls to appropriate personnel and to greet and direct visitors.
4. Ability to communicate effectively, both orally and in writing, with all levels of the organization including patients, vendors and visitors.
5. Ability to multitask in a fast-paced environment.

Registration or Licensure Requirements:

Initial Selection Criteria:
1. Graduation from a standard senior high school graduate or equivalent.
2. Experience as a PBX Operator, Receptionist or experience in a switchboard and/or call center environment.

Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, and HHS OIG list of Excluded Individuals/Entities. Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Salary Note: The salary offered will follow HHS starting salary guidelines which are typically made at or near the posted minimum of the salary range.

According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All of these diseases are vaccine-preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with patients. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

MOS Code:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.