The Global Loyalty Partnerships Team is responsible for innovating loyalty, negotiating new card benefits, developing and executing category-level and partner-specific strategies, and managing and growing external partner relationships in support of the Global Premium Products & Benefits organization’s vision and strategy.
The Sr. Manager, Global Loyalty Partnerships (Airlines) role remit includes partnership management of our Membership Rewards airline partners based out of Europe & the Middle East.
Responsibilities will include negotiations, partner marketing strategy, proactively identifying incremental business development opportunities to deepen existing partnerships and build net new benefits for our joint customers. In addition, The role requires an individual who can navigate the Blue Box, drive outcomes with a sense of urgency, and further the team’s goal to put in market best in class customer experiences & partnership constructs.
As a result, the incumbent will be a results-oriented, team player with a flexible attitude and adept at managing through an amorphous environment and partner set. S/he must be able to understand airline industry trends and strike deals quickly to avoid competitive pressures and gain support from internal partners.
The role will require collaboration across multiple global cross functional teams inside and outside the Global Premium Products and Benefits team, including Marketing, Finance, Risk, GNICS, Legal, Controllership, and Operations.
The will to win and ability to act with a sense of urgency to get things done amidst obstacles
Proactive and growth mindset; makes things happen and willing to go beyond comfort zone in order to learn and drive results in innovative ways
Great energy with a ‘strong’ intellectual motor
Interest and passion for driving and building team culture across the organization in international and domestic markets
Excellent analytical skills, ability to go deep on numbers and pull out relevant key insights
Ability to work in ambiguous often high pressure environments
Interest in team dynamics; ensuring success and supporting team members and colleagues across the organization
Ability to bring people along in vision and goals; creates environment of collaboration across teams and unified focus in delivering outcome for leaders
Natural enthusiasm for the travel industry, specifically airlines
Excellent interpersonal/influence management skills and experience working across business units, functions and executive levels
Exceptional oral and written communication skills; can just adjust style depending on external audiences and internal stakeholders
Experience negotiating complex agreements and managing external relationships
Great attention to detail and an ability to effectively prioritize and manage multiple projects
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Schedule (Full-Time/Part-Time): Full-time