Customer Service Representative 1 (1030am-7pm)

Essendant - Orchard Park, NY3.4

Full-timeEstimated: $27,000 - $36,000 a year
Job Details
Primary Responsibilities

Provides customer service regarding shipment/delivery, returns, credit, order status, corrections, and other customer concerns.
Researches returns in support of the Credit Department and creates return authorizations.
Issues letters to customers explaining rationale for credit extension refusals.
Enters freight and price adjustments as appropriate.
Investigates and files claims on lost packages.
Works with internal software and database to update customer order status.
Replaces defective products/sales order errors.
Understands and demonstrates Essendant’s Core Values.
Performs other duties as assigned.

Ability to communicate with customers (internal/external) and create a positive image of the Company.
Ability to plan, prioritize and organize assignments.
Ability to demonstrate good judgment skills and apply general rules to specific situations.
Demonstrated high level of initiative with the ability to multi-task and work in a fast-paced environment.
Excellent written, verbal, interpersonal and phone skills.
Industry knowledge is desirable.
Basic computer proficiency including MS Office applications (Word, Excel, Access). Siebold tracking tool knowledge helpful.

At Essendant Inc., it is our intention to be the fastest and most convenient solution for workplace essentials. To do this, we need exceptionally talented, bright, innovative and driven employees. If you would like to be part of the team that helps unlock the potential of our customer-partners and those they serve, this is your chance to be involved. Essendant Inc. is a leading national wholesale distributor of workplace essentials, with consolidated net sales of $5.3 billion. Essendant stocks a broad assortment of over 160,000 products, including technology products, traditional office products, office furniture, janitorial and breakroom supplies, industrial supplies, and automotive aftermarket tools and equipment.

We offer an exciting and challenging environment that encourages independent thinking, problem solving, and growth. We believe in giving back to our communities as well as others in need. We embrace diversity and believe our employees create a sustainable competitive advantage. We adhere to the high standards of Our Guiding Actions an


High School or better.


2 years: customer service experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.