Customer Contact Coordinator - Part Time

The Container Store - Coppell, TX4.0

Founded in 1978 and based in Coppell, Texas, The Container Store is the nation’s original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers’ lives, save space and, ultimately, save time. The Container Store has locations from coast to coast and a thriving online business.

What We Stand For

What you do matters. Experience The Container Store’s employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer’s storage and organization needs. Living out our 7 Foundation Principles has landed us on FORTUNE magazine’s list of 'Best Companies to Work for' year after year.

What Will You Be Doing?

Our part-time positions are involved in sales on the phone, chat and email.

We are currently hiring for part-time customer contact coordinators.
Schedules, based on availability and business needs, could include daytime, evenings, and weekends, totaling less than 28 hours per week.
In sales, you are…

On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
Designing custom spaces.
Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
Balancing multiple priorities and using good judgment to manage time.
In chat and email, you are…

Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
Designing custom spaces.
Balancing multiple chats.
Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.

The Benefits of Working Here

Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

Competitive Pay
Medical/Dental/Vision Plans
Discount: 50% on elfa, 40% on Merchandise and Gift Cards, 30% on Installation
Ongoing training
401(k) plan and discretionary match
Employee First Fund: providing grants to employees experiencing unforeseen emergencies
What You Bring To Us

You love to engage with people. You’re the person who strikes up a conversation and makes a connection. You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
People say you have a heart for service. You love to sell. For you, it’s about learning what a customer truly needs and offering suggestions.
You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience.
You take pride in your work. It’s your store!
You love juggling multiple tasks. You like to stay busy, balance priorities and utilize your organizational skills.
You are comfortable with the Internet and e-commerce and have excellent computer skills.
You understand retail is an ever-changing industry and remain flexible.
You want to delight the people around you and can’t wait to share that at The Container Store!

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Office Physical Requirements

State Specific Notices