Fountain Worker - Delights (The Signature)

MGM Resorts International - Las Vegas, NV (30+ days ago)4.0


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The Fountain Worker serves owners and guests while providing courteous and prompt service in various outlets providing casual meal experiences and/or non-alcoholic beverage services.
  • Operate the property's Starbucks locations as well as the deli/sandwich shop.
  • Provide coffee, breakfast items, frozen meals, juice, milk, other drinks and food items for retail sale.
  • Prepare specialty coffee and tea orders.
  • Assist owners and guests with questions about menu items. Provide expedited service if needed due to emergencies.
  • Possess complete knowledge of menu and proper food preparation for up-selling of menu items.
  • Maintain a cash bank and ensure all funds or correctly accounted for.
  • Take orders promptly and cheerfully; ensure that order is produced quickly.
  • Serve water and non-alcoholic beverages.
  • Accept and process guest payments.
  • Greet owners and guests with warm smile, maintain eye contact, and communicate in a professional and pleasant demeanor; treat all owners, guests and visitors with maximum courtesy.
  • Attend training and retain knowledge covered in sessions.
  • Notify Supervisor and/or Security of all unusual events, circumstances, missing items, and/or alleged thefts; notify manager on duty of any guest concerns or disputes that cannot be readily resolved.
  • Attend regularly scheduled staff meetings.
  • Be proactive, responsive, and anticipate owner and guest needs prior to and throughout stay.
  • Answer all questions and secure answers for owners and guests.
  • Maintain composure with difficult owners and guests in demanding situations.
  • May serve food or beverages, or provide other dining services, at banquets and other group events held at the property.
  • Adhere to strict service standards and follow established service sequences.
  • Maintain an organized, clean and presentable environment. Maintain constant awareness of sanitation, safety and accident prevention.
  • Performs all other job related duties as requested.

Required:
  • At least 1 year of previous Food and Beverage experience in a similar position.
  • Ability to manage multiple tasks.
  • Ability to handle cash and accurately make change.
  • Working knowledge of food and beverage service.
  • Basic math skills.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to communicate in English, in both written and oral forms.

Preferred:
  • Previous experience as a Barista at a Starbucks or similar environment.
  • Previous experience working in a similar resort setting.