Full Job Description
J.P. Morgan's Corporate & Investment Bank is a global leader across banking, payments, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
J.P. Morgan's Wholesale Payments business is an innovative leader in payments and cash management, moving and managing money for small business clients as well as 85% of Fortune 500 companies and continually delivering industry first innovation. Part of the Corporate & Investment Bank, but serving the complete range of JPMorgan and Chase business clients, our Wholesale Payments solution stack covers the full spectrum of client needs. From payment collection and processing to liquidity and cash management to payout, we help clients gain more control, protection, transparency and insight over their payment flows. We are an industry leader in moving money around the globe, with one fifth of the world's money crossing our payment infrastructure each day. Our expanding suite of global solutions and integrated technology platforms coupled with our advice-led expertise located in over 100 countries around the globe provide distinct client value. We are uniquely positioned to address the challenges small businesses, treasury teams and payment professionals face today and will continue to face as they transform their organizations to stay ahead.
Merchant Services is one of the fastest growing businesses within Chase and payments is the intersection of our cross line-of-business strategy. Merchant Services is one of three businesses within Chase specifically serving small to medium sized businesses (SMBs). We are delivering the combined value of Business Banking, Ink business credit card and card payment acceptance via Merchant Services to ensure that business owners believe that Chase is THE bank for business. The Solutions Marketing Manager will report to the Head of Solutions Marketing for Chase Merchant Services and will be integral to the achievement of aggressive growth goals for the Merchant Services specifically and Chase for Business broadly. The successful candidate will develop and execute SMB product/solutions marketing strategies for the US and Canada. They will reinforce and elevate Chase's position as a leading payments/financial services provider for small business owners. Success in the role will be tied to SMB growth; greater awareness, consideration and adoption of Chase Merchant Services across target segments.
Responsibilities- VP, Solutions Marketing Manager, Merchant Services:
Lead the marketing launch of new products, features and benefits - guiding channel marketers, the field teams (sales and relationship managers), and servicing and cross-line of business partners on marketing strategy. Collaborate with the Commercialization team on go-to-market/launch planning and execution.
Partner closely with product, sales and commercialization to optimize the end-to-end client journey and product experience
Develop/refine a differentiated Chase Merchant Services client-centric value story for products and solutions for card payment acceptance available through Chase, grounded in business owner needs and the unique benefits and capabilities of Chase. Ongoing refinement of the broader Chase Merchant Services positioning and messaging framework for our target sub-segments
Ensure appropriate positioning and messaging used by field teams (Sales and Relationship Managers) as well as in direct marketing channels.
Develop go-to-market strategies and breakthrough marketing to merchandise our solutions via in-person and digital (owned and third-party) channels
Package and launch streamlined product bundles that deliver a cohesive suite of solutions from mobile readers and terminals to tablet point-of-sale and integrated payments within software to support small business owners as they grow
Drive marketing collaboration with ISVs for Chase card payments through direct engagement and/or working through the relationship manager for the ISV
Drive the market and competitive research agenda, partner with those teams to deliver insights to identify or inform business opportunities and marketing strategies
Create toolkits and enablement materials for sales and marketing, ensuring all are equipped to sell Merchant Services as a solution and specific product offerings
Guide channel marketers, the field teams (sales and relationship managers) servicing, and cross-line of business partners on product marketing strategy
Track and measure product / solutions marketing impact; tie back to business KPIs
Robust product marketing experience - preferably in payments, FinTech or consumer technology
Experience developing and executing marketing strategies for net new products/solutions
Experience launching new product / solutions via digital assets with breakthrough marketing for direct response sign-ups and/or client-facing stakeholder
Experience developing clear and compelling value propositions for physical products (e.g., hardware), software and services; ability to simplify messaging for maximum impact
Ability to think strategically (big picture) and connect the dots to individual tactics; desire to \"roll up your sleeves\" and "own" projects - manage the details of project execution
Partner co-marketing experience, partner engagement / management skills strongly desired
Clear and concise written and oral communication skills; excellent story-telling skills via deck writing
Ability to influence across and up the organization to drive prioritization of opportunities with partners and stakeholders
Ability to develop strong relationships across functions, able to earn respect and trust among internal and external business partners and team members
Highly curious with proven creative problem solving skills with a focus on innovation and continuous improvement; strong customer/client-centric focus as default lens
High energy and the ability to manage multiple initiatives simultaneously and work well under pressure and tight deadlines
Team player with a positive, can-do attitude; must be comfortable managing through ambiguity, fluid business environment
Polished executive presence, track-record of flawless execution and delivering strong results
Strong Excel and PowerPoint skills
Bachelor's degree required with 7-10+ years of relevant experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans