The Office Coordinator within MedStar National Rehabilitation Network (MNRN) provides a variety of administrative functions to support their assigned department. The individual in this role will serve as a team lead for Office Administrative functions. Depending on the department/clinic size or needs, the Office Coordinator may oversee tasks of Office Assistants.
High School Diploma or G.E.D. required, Associates/Bachelors degree preferred
Minimum of 1 year of office/patient care experience required, previous experience overseeing or coordinating office work preferred.
Knowledge, Skills & Abilities
Able to work in a teamenvironment; organized, timely, detail-oriented, pleasant and friendlyattitude; superior customer service skills for interacting with patientsregarding medical claims and payments, including communicating with patientsand family members of diverse ages and backgrounds; problem-solving skills toresearch and resolve discrepancies, denials, appeals, collections; takesinitiative in following through with all office procedures and policies;effective communication abilities for phone contacts with insurance payers toresolve issues; must be able to utilize computer systems, software, fax machineand copier.
Primary Duties and Responsibilities
Greets and assists patients on the telephone and in person with a friendly and courteous voice at all times.
Demonstrates teamwork, while encouraging open and direct communication with others in a positive manner.
See addendum based on specific department requirements.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.