IS Operations Director

Conifer Health Solutions - Frisco, TX (30+ days ago)3.2

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

This Director of Conifer IS Operations position has responsibility into the overall strategy of the Infrastructure and Cloud operations. This includes the management of Conifer-managed datacenter and overseeing the activities / direction of an outsourced provider. This position includes alignment with Tenet Information Systems as well as other client IS Senior Directors and executive level leaders. The Director of IS Operations will work directly with the Conifer IS leadership team to ensure delivery of Infrastructure-based technologies, working closely with Enterprise Architecture, Enterprise Operations and Information Security to specify and document solutions and practices.

Include the following. Others may be assigned.

Operations: Ensure successful daily operations of the Conifer IS production environment through strategic guidance and leadership over the Conifer IS Operations Teams for Infrastructure solutions.
Systems: Design, Plan, Architect, and manage infrastructure and application systems implementations and upgrades based on the overall IS strategic plan.
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
No. Direct Reports: 1 – 2, IS Manager, various
No. Indirect Reports: 1 - 30+ (Outsourced)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience with architecture, design, implementation and operations of
Traditional Compute (Windows, UNIX) and Storage platforms, Virtualization (VMWare and Citrix preferred), Desktop Technologies, Messaging & Active Directory, Voice and Data Network Infrastructures.
Infrastructure automation utilizing toolsets such as Puppet / Chef.
Advanced monitoring solution.
Public cloud (AWS or Azure), hybrid or private cloud
Executive reporting into the health and capacity of managed environments
ITSM practices including Incident, Change, Request and Problem management.
Diverse, multi discipline experience leading IT teams in different areas (e.g. networks, messaging, desktop management, storage, application support etc.) with proven track record of managing operations including management of SLAs, developing strategies, etc.
Ability to successfully oversee numerous projects and applications simultaneously with little oversight or direction.
Must possess experience with vendor management, budget management, team building and leadership, application support, project/program management and knowledge of healthcare revenue cycle technologies.
Excellent written and verbal communication skills are required in addition to the ability to effectively develop and deliver presentations to leadership.


Include minimum education, technical training, and/or experience required to perform the job.

A bachelor’s degree in Computer Science, Engineering, MIS or equivalent is also required.

Requires a minimum of 8 years’ experience in the IT industry, preferably in healthcare


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Work Environment


25% travel required

JOB: Managers And Directors
JOB TYPE: Full-Time

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.