- Time Management
- Writing Skills
- Analysis Skills
ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at: www.verisk.com/iso. We are proud to be a part of the Verisk family of companies!
With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World’s Best Employers list and, in 2017, to its World’s Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work® Certification for the third consecutive year in recognition of our outstanding workplace culture.
Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We’ve been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.
At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.
Manage all day-to-day operations involving customer data contribution, process improvements, and carrier onboarding for our products. Daily responsibilities include quality assurance of data, ad hoc report creation, interacting with customers to resolve disputes, analyzing data to determine trends and patterns for presentation to management, product testing and implementation of enhancements. Collaborate and build relationships with colleagues and clients, thrive in an environment of high-performance customer service and enjoy building/improving operations and processes. The ideal candidate is extremely dependable, organized, detail oriented, has exceptional communication and time management skills, and always focuses on providing excellent customer service.
Create and/or utilize existing internal systems and workflow to effectively complete processes in a timely and efficient manner as well as document communication with customers.
Facilitate and support communication, implementation and setup of new & existing customers via Phone, Email, WebEx, Skype, etc.
Data processing and loading; design and implementation of test plans; facilitate QA through all test phases and iterations.
Create and maintain documentation that will support the effective implementation of repeatable processes and workflows. Effectively utilize all programming guides & instructions to analyze the quality of data received from customers, data providers and other sources, and recommend actions for data quality improvements.
Attend meetings to collaborate with cross functional teams to identify and ultimately resolve issues. Use ticket tracking tools to effectively communicate with respective teams.
Work closely with the Product and Operations Management staff in the development, implementation, maintenance and regular distribution of useful measurement reports that will have high visibility at the leadership and executive level.
Analyze complex processes and workflows to identify and implement improvements to increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction.
Four-year college degree in Data Science, Data Analytics, Statistics, Finance, Business Administration or related discipline.
2-3 years’ experience in data operations providing technical or analytical services in both B2B and B2C environments a plus.
Experience within the insurance or financial services industry, focus on underwriting preferable.
Excellent writing, communication and presentation skills; ability to distill complex concepts into language that is understandable and compelling to business decision makers. · Driven, self-motivated and self-directed; comfortable working in teams and independently to complete projects.
Must be highly organized and able to work efficiently on multiple projects to meet tight deadlines and changing priorities.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office, particularly Excel.
Knowledge of databases, dashboards and a familiarity with SQL, Tableau, VBA, and programming.
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.