Human Resources Front Desk Associate

Southern Methodist University - Dallas, TX4.3

Human Resources Front Desk Associate - (HUM00000028)

Hourly Rate Range:

Job Summary:
This is a very visible position that is responsible for handling front office reception and administration duties for the entire HR Department, including greeting guests, answering phones, responding to email inquiries, sorting and distributing postal and campus mail, ordering office supplies and providing general HR information about benefits, professional development classes and the recruiting process. This role is primarily focused on responding to general inquiries, updating applicants on their status, verification of employment and visa processing.

Essential Functions:
Front Desk/Phone/Email: Address general HR email account inquiries. Triage walk-in applicants. Coordinate applicant testing and results. ID card generation.
I-9 processing: Processes student, faculty, and staff I-9's. Accommodates reciprocation of I-9 processing for member universities.
Employment Verifications: Research and process verification of employment (VOE) request forms. Draft employment verification letters. Uses discretion to complete and process a variety of state and government issued forms intended to verify employment status and salary.
Temporary Employee ID's and Background Investigations: Data entry and creation of SMU ID numbers for temporary employees. Initiates, retrieves, and reviews criminal background requests.
Office Support: Receives, processes, and distributes office supply orders, as warranted, for SMU HR and other SMU tenants within the building. Sorts and distributes postal, interdepartmental and overnight packages within the HR Suite.
Skills Assessment Setup: Coordinate and set up candidates for testing.
Other duties as assigned, to include: Maintenance and inventory of coffee and drink stations, bulk copier paper and HR Stationary; monthly testing of panic buttons; work order requests; and front desk training for new HR hires and temporary HR personnel.


Education and Experience:
A high school diploma, or equivalent, and a minimum of 3 years of administrative support experience is required for this position. A bachelor's degree and front desk experience in a busy office environment is highly desired.

Knowledge, Skills and Abilities:
The ideal candidate will have strong written, verbal, and interpersonal communication skills. A customer service orientation is a must. Problem solving, time management, and project management are also all critical for this role. Organizational and planning skills, along with attention to detail, are a must.

Candidate should have a high level of discretion with confidential information. A strong working knowledge of MS Office (Word, Excel, and Outlook) is necessary. Experience with employee and student records is strongly preferred.

Physical/Environmental Demands:
Bend, Stand, Kneel
Reach above shoulders
Handle objects (dexterity)
Carry/lift 25 lbs.
Sit for long periods of time

Deadline to Apply:
This position is open until filled.

Priority consideration will be given to submissions received by July 19, 2019.

EEO Statement:
SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601,

Primary Location: USA-TX-Dallas
Job: Administrative Managers & Professionals
Organization: Human Resources
Schedule: Regular
Shift: Staff
Employee Status: Entry Level
Job Type: Full-time
Job Level: Day Job
Travel: No
Job Posting: Jul 9, 2019, 9:01:39 AM