Patient Service Rep - Ambulatory

Johns Hopkins All Children's Hospital - Saint Petersburg, FL (30+ days ago)4.1


Requisition #: 171445
Location: Johns Hopkins All Children's Hospital, St. Petersburg, FL
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: June 27, 2018
Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

POSITION SUMMARY:
The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

KEY ACCOUNTABILITIES:
Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy
Schedules and pre-registers patients following established policies and procedures to ensure accuracy
Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
Follows organizational policies and procedures that support job responsibilities to work across multiple departments

QUALIFICATIONS:
High School Diploma/ GED
1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting
Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely

PHYSICAL DEMANDS:
__X__ Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
__X__ Category 2: Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:
Use of computers throughout work day
Frequent use of keyboard with repetitive motion of hands, wrist and fingers
Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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