Network Administrator II

Blue Ridge Information Systems - Morgantown, WV

Full-time
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Helpdesk:

· Troubleshoot, update, resolve and close trouble tickets

· Quickly prioritize tasks based on operational impact

· Create detailed notes of ticket activities

· Maintain a record of time spent on a per ticket basis

· Maintain SLA times as specified per client contract

· Coordinate 3rd party support with vendors

· Notify Management of vendor SLA (Service Level Agreement) violations

· Delegate tasks and tickets to Level I staff

· Work Level I ticket escalations toward resolution

· Escalate tickets per SOP (Standard Operating Procedure)

System Administration and Maintenance:

· Lead assigned Projects

· Stage new workstations, servers, firewalls, WAPs, and switches

· Maintain up to date inventory on all supported client computer hardware via RMM

· Create, update and Manage RMM alert triggers

· Monitor RMM alerts and resolve issues as required

· Perform monthly client maintenance tasks as assigned

· Create, update and delete user accounts for client systems

Field Work:

· Troubleshoot and repair client hardware and software

· Utilize hardware and software vendor support in troubleshooting and repair process

· Track, document, and facilitate repairs from start to finish via ticket system

· Coordinate maintenance and repairs with client POC (Point of Contact)

· Coordinate vendor maintenance and repairs with client POC

· Assist project leads on project implementation

· Test and repair network drops and patch panels when feasible

· Test and repair PBX and telecom connections when feasible

Projects:

· Lead or assist in completion of assigned projects, projects may include (but are not limited to):

o Client site openings and renovations,

o Workstation, network and/or hardware upgrades

o Security policy updates and audits

o Software upgrades/implementations

Skills/Experience:

1. 7+ years of prior helpdesk and/or server admin experience

2. Associate Degree, MCSA, ITIL Expert, ACMT, Server+, or equivalent certifications/experience

3. Prior, in-depth experience with ten or more of the following technologies:

Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online, Microsoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office, Mac OS, Autotask PSA, VoIP, AEM/Datto RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SM WAPs, Apple iOS, Android

4. Ability to quickly and independently prioritize tasks

5. Off hours availability required, must be able to take calls and remotely fix emergency issues during off hours and weekends.

6. Good longevity in current and past positions

Job Type: Full-time

Experience:

  • Relevant: 1 year (Preferred)
  • Network Administration: 1 year (Preferred)