- High School Diploma or GED
- Front Desk
- Microsoft Word
- Microsoft Office
- Conflict Management
Performs duties related to reception which includes answering phones, data entry, and insurance verification, including collection of copay and/or deductibles. Provides customer service to patients and all visitors.
Principal Duties and Required Skills
The essential duties and responsibilities include, but are not limited to, the following. The duties will be performed in accordance to policy and procedure.
Greet patients with a professional, friendly and hospitable manner, utilizing scripts in handbook.
Protects patient rights by maintaining confidentiality of personal and financial information in accordance with clinic policies and HIPAA requirements.
Professionally administer incoming calls and ensure calls are redirected accordingly.
Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.
Verification of insurance coverage to include copay and deductible.
Review billing and payment policies with patients. Ensure all paperwork is complete and accurate.
Make patient and worker's compensation referrals.
Review previously checked in patient account for accuracy and completeness.
Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
Document scanning into EMR. Ensure ID, Insurance card, demographic paperwork and any authorizations are scanned into the electronic medical record.
Communicate with employers for workers compensation and occupational medicine authorizations.
Assist clinical and billing staff in acquiring supporting documentation.
Diffuse patient complaints/refer to manager. Exercise problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
Responsible for verifying petty cash amount at beginning and end of shift. Must verify that all cash and card receipts match the payment posting report.
Open and close visitor area. Ensure visitor area is tidy and walk areas are clear. Make sure the television is on an appropriate/approved channel. Make sure bottled water is available in lobby. Turn lights on/off and lock/unlock front door as appropriate.
Maintain a neat and tidy work station.
Scan inventory in/out per company protocol.
Maintains operations by following all policies and procedures including those on safety and security.
Completes monthly and specialty compliance training as assigned.
Check company email at start of each work shift.
Attend department and clinical staff meetings as required.
Other duties as assigned.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and insurance documents.
Efficient will Microsoft Office (word, excel, etc.), Efficient with database reporting tools and Internet databases, i.e. Salesforce or similar. Inventory Software: Gigatrak software and scanner or similar. Medical Billing/Record software: Docutap, Cerner, Financials or similar. Education/Experience Requirements
Education: Minimum of High School Diploma or equivalent.
Experience: Minimum of 1-2 years of administrative/receptionist experience preferably in a clinical/health care environment.
Specialized Training: 1 year customer service experience preferred. Insurance verification experience preferred.
Phone, fax, copier, scanner, credit card machine, computer, printer and other like equipment.
Knowledge, Skills and Abilities
Prioritize assignments to complete work in a timely manner.
Provide Professional customer service to all patients and visitors.
Speak clearly and distinctly in person and on the phone with patients and visitors.
Work independently and follow through on assignments with minimal direction.
Perform effectively in environments with frequent workload changes and competing demands.
Work as part of a team and collaborate with co-workers.
Establish and maintain cooperative working relationships with all levels of the organization.