Home Care Scheduling Coordinator

Steps Home Care - White Plains, NY (30+ days ago)


Steps Home Care is seeking an experienced home care scheduling coordinator. The scheduling coordinator is responsible for caregiver (HHA, PCA and Companion) staffing of the agency's private pay cases. The successful candidate will have previous experience in home care scheduling (minimum of 2 years) and have excellent customer service, communication and organization skills. Candidate must a team player who is comfortable working in fast paced environment and confident in ability to problem solve in short amount of time.

The position will be based in our White Plains office. The days/hours are Monday-Friday from 7:30am-3:30pm.


  • Schedule coverage for caseload of clients - always informing both patient and/or significant other of scheduled caregiver
  • Problem solve as necessary to ensure patients receive optimal in-home care
  • Develop and maintain strong relationships with both caregivers and the patients/patient's family
  • Enter caregiver's schedules into computer tracking software
  • Collaborate with Human Resources and Management
  • Phone support (both fielding incoming calls and placing calls to caregivers and patients/patient's family)


  • 2+ years Home Care scheduling experience
  • High School and some College preferred
  • Basic computer skills
  • Good interpersonal and customer service skills
  • Able to coordinate multiple activities concurrently
  • Good organizational skills


  • Medical Insurance
  • 401K with employer matching

If you are looking for an exciting, new opportunity that offers competitive compensation, benefits and a great environment, join our team at Steps Home Care.

Steps In Home Care(www.stepsinhomecare.com) is a family owned and operated Licensed Home Care Services Agency, which serves Westchester County, Nassau County, Lower Fairfield County and Manhattan. Steps has provided home care to seniors and the elderly for over 5 years.. We offer highly personalized one-on-one care. We include the patient's loved ones in as much of the process as they would like to take part. Our care model was created by our family based on personal experience with the specific goal of caring for the patient and their family just as we would with our own family.

Interviews are by appointment only.

Job Type: Full-time

Salary: $17.00 to $25.00 /hour


  • Home Care Scheduling Coordination: 2 years (Required)