Do you share Hornblower's passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?
The successful host will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Responsible for creating and maintaining a safe work environment aboard the vessel, focusing
constantly on the safety of all guests and shipmates
Actively participate in meetings including the Manager pre-cruise briefing
Oversee the setting of assigned deck(s), including package assembly & placement, and sidework &
Assist with the warm and efficient greeting and seating of guests when they arrive.
Coordinate buffets and table invitations on assigned deck(s)
Assist Servers and Server Assistants with table service
Maintain a high level of energy and a positive attitude
Lead by example, by remaining consistently professional and positive in front of staff, and
maintaining a positive attitude
Comprehensive knowledge of all F& B Menu items, packages & POS systems
Interact with guests using scripted approaches
Participate in all entertainment as scripted
Table touch all individuals on deck, and meet all group leaders
Participate and lead post cruise clean up; assign duties, and ensure the completion of all side work
Participate in the “Bye Bye” line
Perform a walk through inspection with manager(s) at the completion of each cruise to ensure
proper deck arrangement and sanitation
Check in with managers following the cruise to address any issues or situations, and to offer
solutions to problems
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Additional job duties assigned
Job Specifications / qualifications:
Previous restaurant experience preferred
Must be at least 18 years of age
Must have a high school diploma or equivalency
Will work for extended periods of time without sitting
Must be able to walk stairs
Required to lift furniture and other heavy items such as bus tubs up and down stairs
Will be required to be available for work on all major holidays
Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.
Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.