Full Job Description
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Training and Certification team is looking for a Manager to join us in the U.S. In this role, you will manage a globally distributed team developing Red Hat’s excellent training courses. You will apply your agile and DevOps knowledge to oversee multiple concurrent projects, ensuring the quality and velocity of the outputs. You will work strategically by helping to design and deploy innovative training offerings and tactically by managing continuous innovation and scrum practices used for regular developing and shipping of incremental releases for multiple offerings. You’ll challenge and nurture the team while finding new ways to raise the business value we provide. You will also use your analytical skills to estimate projects, measure performance, and report to senior leadership. Successful applicants must reside in a state where Red Hat is registered to do business.
Primary job responsibilities:
Oversee the development of Red Hat’s commercial training offerings
Coach, support, retain, and grow a talented, geographically distributed technical team
Define the team’s key performance indicators (KPIs) and ensure the achievement of these targets
Maintain and communicate a product development roadmap
Use agile reporting data to estimate project development timelines, evaluate performance, and identify opportunities for continuous improvement
Hire new team members and evaluate the performance of the team; implement corrective actions when necessary
Communicate team contributions and keep them in line with organizational and departmental goals
5+ years of experience working in technical project leadership managing a team of developers, technical curriculum developers, or other technical teams
3+ years of experience implementing and managing agile and DevOps processes
Ability to lead in a meritocratic fashion by facilitating open discussion, generating alternatives, and reaching consensus on decisions
Prior success within a culturally and geographically diverse remote team
Proven experience leading projects that measurably improve customer experience
Proven experience measuring and improving efficiency and quality using data-driven methodologies, including collecting and analyzing data and graphing and presenting data effectively
Service-focused attitude responsive to business needs, requirements, and performance
Willingness and ability to make direct contributions on key strategic projects in addition to team management
Exceptional written and verbal communication skills
Ability to communicate effectively and cross-functionally with senior management and globally distributed peers
Solid understanding of application development technologies, concepts, and trends
Previous experience working as an enterprise application developer is a big plus
Previous experience with curriculum development, curriculum design, or technical training delivery is a plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.