Customer Success Specialist

SnapStream Media - Houston, TX4.6

Full-timeEstimated: $63,000 - $80,000 a year
Benefits
Are you motivated by insatiable curiosity? Do you find that you easily connect with people? Do you love solving problems? We are looking for you!

SnapStream is a software company based in Houston, our technology is behind TV clips on the Daily Show, Colbert, the White House and a few hundred others. We connect interesting customers with specialized TV search solutions, and we are currently searching for a Customer Success Specialist to make our customer experience even better.

Responsibilities

Improve customer experience
Build and handle relationships with users
Produce and maintain training procedures and materials
Develop and maintain self-service resources
Perform regular training and release webinars
Coordinate annual user conferences in NYC and LA
Collaborate with Product Management to define improvements and new features
Travel to customer sites to nurture relationships, discuss use cases, gather feedback, answer questions and make suggestions
Become a power user of our products
Stay aware of industry's latest technology trends and applications
Own escalated issues and work with Customer Support to reach proper resolutions
Estimated travel ~30%
Requirements

5+ years experience working in Customer Success, Sales Engineering or Product Management for a technical product or company
Magnetic personality
Insatiable curiosity
Excellent communication skills (phone, email, in-person, etc)
Ability to own a project or problem
Understanding of modern software and hardware

Preferred skills

Knowledge of Broadcast Engineering jargon, processes, and equipment
Benefits

SnapStream offers health insurance, vision and dental, life insurance, a flexible spend account (FSA), paid vacation and a 401k plan. In addition, we fund gym memberships to promote fitness. We supply you with passionate coworkers, a phenomenal work environment, flexible hours, relaxed dress code, and a kitchen stocked with snacks, health food, red bull, fruit, and whatever else you can think of.