Seasonal Customer Care Specialist

Victoria's Secret - Kettering, OH (30+ days ago)3.8


Description

We are recruiting Customer Care Specialists. Qualified candidates are employed on a seasonalto hire basis. Strong candidates will beoffered regular on-going employment after training (timing to bedetermined). Regular offers are extendedto those candidates who display a positive attitude and the ability to meet orexceed performance and attendance expectations. We appreciate your interest in joining a company that strives to createassociates for life!

In this position, your contacts will reflect a combination of sales and service contacts depending on customer needs.

Our Seasonal Customer Care Specialists take incoming calls or emails or chats from our customers who may have questions concerning lost packages, exchanges/returns, shipping information, billing and a variety of other concerns. They also assist our customers with ordering, sizing, checking availability and navigating our website.. Every contact requires you to utilize selling skills to make effective recommendations to assist our customers. \"Our Customers Rule!\" means that we put our customers first! Our Customer Care Specialists must act in a timely, tactful and professional manner at all times.

The base rate of pay is $12.30 per hour with a 10% per hour shift differential for any hours worked during the week, Monday, Tuesday, Wednesday, Thursday from 5:30 pm to 5:30 am. Weekend differential will be paid at 10% of your base rate of pay for all hours worked from 5:30 pm on Friday until Monday at 5:30 am.

Must possess the ability to:
Resolve customer issues while utilizing negotiation skills
Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
Enter information into the company database
Follow-up on paperwork as necessary
Interpret company policy and procedures in servicing customers

Qualifications

Qualifications:
Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
Previous call center experience is a plus
Basic typing/computer experience with excellent navigational skills
Must have professional phone presentation and communication skills
Ability to perform basic mathematical computations
Ability to handle high call volume while maintaining superior customer relations and service
Ability to meet all performance expectations and attendance expectations
Must pass background check