Full Job Description
FLSA: Exempt/Overtime In-Eligible
Medical Benefits: Eligible
Hours Per Week: 35/Full-time Temporary
Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity and respect. Our ten different departments are staffed by experts who help over 225,000 clients each year and advocate on behalf of all needy New Yorkers. Our programs range from 100% affordable housing at 21 locations to our family violence program to Holocaust survivor assistance to senior programming to crisis intervention to the largest free kosher food distribution program in the world. Our network of 75 food pantries, affordable housing sites and JCCs provide services directly in neighborhoods across New York.
The Resource Navigator Supervisor will supervise a team of up to 10 Resource Navigators helping people in COVID-19-related isolation or quarantine obtain services they need to maintain their health and safety. This could include access to food, mental health services, legal or financial counseling, and other community programs helping patients in need and/or people in isolation or quarantine. This is a full time, temporary position.
Supervises Resource Navigators conducting COVID-19 resource interviews, including assessing case and contacts for services in support of isolation/quarantine and connecting them with identified resource needs.
Ensures that Resource Navigators follow all scripts, policies and procedures provided through training. Ensures compliance with training regarding handling of confidential information and periodically evaluates and provides training to Resource Navigators.
Oversees, trains, and supports the work of Resource Navigators engaged in interviews assessing resource needs and linkage to services. Maintains daily communication with their Resource Navigators, as assigned.
Provides guidance to Resource Navigators to ensure that resource interview activities are conducted according to applicable protocols, policies and procedures; provides ongoing refresher trainings.
Conducts case reviews with Resource Navigators to ensure comprehensive, high-quality interviews.
Establishes schedules and check-ins with Resource Navigators and ensures appropriate monitoring, including electronic monitoring, of attendance and performance.
Identifies common needs amongst COVID-19 patients, searches for local solutions and disseminates to resource navigators. This could include food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine
Conducts routine quality assurance monitoring to ensure that data are appropriately collected and entered into the data system; troubleshoots and follows-up on data errors.
Provides leadership with ongoing feedback on protocols, data collection instruments and systems to enhance their effectiveness and efficiency in meeting quality objectives.
Collaborates with NYC H + H and other City agencies to ensure updated resource lists are used during interviews, including information on referrals to social and health services.
Analyzes trends in case details, recognizes case issues, proposes solutions and appropriately escalates to management.
Protects and maintains individuals’ privacy and confidentiality.
Deep understanding and knowledge of local community services and resource
Leadership and managerial experiences in a New York City community-based or social/health services organization preferred
Familiarity with and experience working in New York City health systems, social services or care/case management preferred
Experience working with community resources and social services in different parts of New York City that can inform connecting patients with COVID and their families to local resources preferred.
Professional, positive attitude and work ethic
Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.
Ability to show empathy and be nonjudgmental toward distressed individuals
Excellent organizational and communication skills
Critical thinking and sound judgment required
Ability to handle confidential information with discretion and professionalism
Skill and Education:
Master’s degree or six years of experience in social or human services or related field (social work, human services, community/public health, sociology, psychology, mental health counseling, or related field)
Licensed in social work, mental health counseling, or related field preferred
Strong computer proficiency using standard office software programs, in particular Microsoft Office, and web-based applications required
Access to wireless internet and laptop required at the location in which Supervisor will be working
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)
Candidates of highly impacted communities are strongly encouraged to apply.
Resource Navigator services operating hours are initially planned as (9AM-9PM) seven days per week
Fluent in Russian, Yiddish, Hebrew, or Spanish preferred
Ability to function effectively within a crisis environment and make appropriate and safe decisions
Must be able to work remotely
Must be able to work with colleagues in a busy environment with a sensitive population
Demonstrate cultural sensitivity especially to insular, immigrant and minority groups
1. Required Constantly: Walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye, and foot
2. Required Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs)
3. Required Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling
This position is currently a remote and temporary position. Access to wireless internet and laptop required at the location in which Supervisor will be working. When appropriate, the position will be transitioned to and based at the main office.