Operations Analyst

Haynes Mechanical Systems Inc - Denver, CO2.8

Full-timeEstimated: $46,000 - $62,000 a year
Job Description:
Haynes Mechanical Systems is a commercial HVAC service provider based in Denver, CO. Founded in 1968, Haynes Mechanical contracts with over 800 properties and provides both maintenance and automation system capabilities. Xcel has rated Haynes Mechanical as a Top 5 HVAC Energy Trade Partner consecutively since 2010 and over 40% of the largest C-PACE projects in Colorado have been developed by Haynes Mechanical.

With locations in Denver, Fort Collins, Colorado Springs, and Phoenix we have many opportunities available.

Competitive benefits package:
401K - Matched
Paid Time Off
Paid Holidays
Gym and Fitness Vouchers
Taxi Vouchers and More!

The Operations Analyst is responsible for analyzing the performance of the Denver operations team in order to share results in a usable, timely and accurate format; formulating and improving operating best practices; and leveraging this expertise across other Haynes locations.

This job description gives an overview of the overall essential functions, competencies, skills, and abilities for the Operations Analyst role. Other duties may be assigned.

Job Knowledge and Technical Skills:
o Compile and analyze financial performance data for the operations team (agreements, projects, time and material, etc.)

o Compile and analyze operational efficiency data for the operations team (technician utilization, callback/warranty work, etc.)

o Assemble and summarize estimated versus actual costs in various lines of business in order to identify trends and make recommendations to management based on data analysis

o Work with operations team to recognize underperforming agreements, identify the root cause, and create improvement plans

o Consult with the Contract Administration department regarding renewals; specifically, provide data to support contract escalations, spend plan changes, or scope adjustments as needed

o Report key performance indicators (KPIs) to operational leaders; identify and validate new KPIs as the business evolves

o Conduct data analysis in order to establish performance baselines and develop/improve operational forecasting

o Establish and/or enforce operational best practices across business units in order to provide a consistent, quality client experience

o Coordinate with Contract Administration Supervisor regarding predictive maintenance scope (oil, vibration and eddy analysis), the use of subcontractors, database accuracy, spend plan changes, etc.

o Maximize use of existing analytical tools and make recommendations regarding additional tools, as needed

o Participate in annual financial planning

o Track and forecast operational expenditures

o Maintain historical database by entering, verifying, and backing up data

An individual should demonstrate the following competencies to perform the essential functions of this position:

Customer service – the ability to influence and drive customer satisfaction; possesses the proper judgment to meet a customer’s needs or escalate as required
Positive attitude – focuses on solutions, not problems; an upbeat and optimistic attitude when dealing with customers and fellow associates
Time management – utilizes processes and tools to be more productive and efficient in daily, weekly and monthly activities
Oral communication – speaks clearly and effectively; professional in both positive and negative situations
Written communication – writes clearly and effectively; edits work for spelling and grammar, presents numerical data accurately, and is able to read and interpret written information
Organizational skills – utilizes processes and tools to prioritize and plan work activities; able to keep track of progress on multiple simultaneous tasks
Task oriented – recognizes the importance of focusing on the completion of tasks as a measure of success
Independence – the ability to complete projects individually and make decisions without influence from others
Quality focused – demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; offers feedback to improve performance; monitors own work to ensure quality
Persistence – will follow up and follow through with processes and procedures
Team work – able to balance team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

  • Bachelor’s degree in Operations Research, Statistics, Management Science, or a related field; or 5+ years of equivalent work experience
  • Demonstrated leadership ability and strategic thinking
  • Expert-level analytical and financial modeling skills
  • Demonstrated expertise in Microsoft Office suite; including advanced Excel skills
  • Attention to detail and commitment to accuracy of data
  • Sound judgment and problem solving skills
  • Strong customer service focus, both internal and external
  • Experience with Microsoft Dynamics/Key2Act preferred
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Must be able to see a computer screen and operate a keyboard for frequent data entry. Must be able to sit for long periods of time while using a personal computer. Must be able to stand for periods of time while filing. The noise level in the work environment is minimal.

From: Haynes Mechanical Systems Inc