Transportation Services Representative 1 (ODOT18-2361OC)

State of Oregon - Hillsboro, OR3.9

ODOT18-2361OC - Hillsboro
Transportation Services Representative 1

Oregon Department of Transportation
Driver and Motor Vehicle Services (DMV)
Field Services Group – Sunset Region

The transportation services representative 1 (TSR1), is responsible for enhancing the image of the department by representing DMV in a professional manner and by meeting customer service expectations while adhering to privacy laws. This position secures the motoring public's compliance to DMV requirements by explaining and interpreting laws, rules, policies, procedures, programs and records. As a team member, this position will deliver customer service through person-to-person contact at the counter, over the phone and through written correspondences.

We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background. ODOT values diversity and inclusion because they are good for Oregon. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us. We thank you for considering this employment opportunity.

Additional Details

This position is represented by the Service Employees International Union (SEIU/OPEU).
This is a limited duration appointment that is expected to end on or before October 1, 2020. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent.

Duties & Responsibilities
Communicate regularly with customers of diverse backgrounds, age and ethnic groups.
Perform counter work and assist the public in titling and registering vehicles and obtaining all types of over-the-road permits.
Provide applicants with driver license study materials and assist them with the application process.
Administer, correct and explain the law tests. Conduct and interpret the vision tests. Produce photo licenses, instruction permits and identification cards.
Determine and collect appropriate fees for transactions.
Use computer, vision instruments, automatic testing devices and other equipment.
Assist in maintaining sensitive inventory and other office materials. Account for documents and monies received, maintain established balance standards and balance receipts at the close of each business day.
May perform physical examination of vehicles.
Conduct all driver license examinations including behind-the-wheel drive tests for regular class C vehicles and motorcycle skills tests.
Working Conditions
Constant contact with the public, sometimes unhappy or irate.
Requires the ability to deal courteously and effectively with people.
Requires constant accuracy during each transaction to make sure requirements are met and funds are accurately collected.
Requires standing for extended periods of time.
Requires use of a computer.
May be required to work in inclement weather.
May be required to travel overnight.
May be required to work in an office other than the assigned office.
Requires the incumbent work a flexible schedule (starting and stopping times may vary on a daily basis, but not necessarily each day), and days other than Monday through Friday.
Conduct driver license examinations for often times marginally skilled drivers, including tests for disabled persons, persons with limited English communication, and/or comprehension abilities.
Qualifications, Required & Requested Skills
Minimum Qualifications
Two (2) years of public contact/customer service experience that involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures AND
Experience or training using computers to retrieve and input data AND
This position requires the employee to collect money and make change. If you wish to be considered for this position, your application must show a minimum of three (3) months experience in this area.

Completion of an associate's degree will substitute for one (1) year of the public contact experience.

Special Qualifications
Must have a valid drivers' license and acceptable driving record.

Preferred Attributes

In addition to your related work experience and education, we will use the attributes below to determine whom to interview. You are not required to have all of these attributes, but please make sure that the ones you do have are clearly demonstrated in your application materials. Your application materials may be graded on spelling, grammar, punctuation, and presentation.
Experience working in a fast-paced environment and dealing with stressful situations.
Experience dealing with angry or hostile customers.
Experience handling multiple assignments and frequent interruptions.
Experience effectively communicating with customers or clients.
Additional Information

We appreciate your interest in this position. To apply, please follow these steps.
Complete the application. We will not accept a resume or position description in place of a completed application. Because of the volume of applications we receive, we do not review any attachments that we do not ask for.
The work experience and/or education section of your application must clearly demonstrate how you meet all of the minimum and special qualifications listed above. If it does not, we are required to disqualify it.
Complete the supplemental questions.
Caution: If you fail to follow these instructions, we will have to disqualify your application. We cannot consider incomplete or late applications.

Pre-employment Checks

Criminal background checks will be conducted on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS, and/or education verification as required for the position.

Veteran's Points

Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. Please title your DD214 like this, "[Your Last Name] DD214" and your disability letter "[Your Last Name] Disability Letter." Veterans may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

Work Authorization

ODOT does not offer VISA sponsorships. Within three days of hire, successful candidates will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.

For questions about the job announcement or application process, call 503-378-8477 or email
For technical help accessing your account, call 1-855-524-5627 (May take up to 24 hours to receive a response) or email

Oregon Department of Transportation
Human Resources/Recruitment, MS12
355 Capitol St NE
Salem OR 97301-3871
Fax 1-503-986-3895

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact the employee civil rights and diversity manager at 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
Core benefitsMedical, vision and dental insurance Comprehensive medical, dental and vision plans for the employee and qualified family members $5,000 in employee basic life insuranceRetirement benefits
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) Employer paid defined benefit and defined contribution programs**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.
Paid leaves and other benefits
Sick leave earned at the rate of 8 hours per a month with no maximum accumulation Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments 24 hours personal leave earned each fiscal year Ten paid holidays a yearThe state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits
Term life (employee, spouse or domestic partner, and dependents Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Flexible spending accounts Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.