CCCS Information Designer

Lowe's Inc. - Wilkesboro, NC

The primary purpose of this role is to utilize expertise and collaborate with others in assessing, identifying, analyzing, documenting, improving and delivering process improvements in collaboration with business owners and Subject Matter Experts. This role ensures that process changes including policies, operational processes, and standard operating procedures are effectively developed and available for reference, documented and implemented across core operations and cross functional areas. To accomplish this, the Associate CCCS Information Designer must have basic knowledge of process improvement practices, Change Management Practices, and Lean Six Sigma Process Excellence. In addition, the Associate CCCS Information Designer will work closely with the Manager, CX Continuous Improvement, Sr. Analyst, CX Continuous Improvement, and Business Process Owners in order to successfully deliver continuous improvement within CX around our processes and outputs.
Supports process improvement efforts that may involve stakeholders from multiple functional areas by collaborating with key subject matter experts as appropriate; facilitates process improvement sessions; applies knowledge of business process analysis and business process modeling to identify current state gaps in order to develop process improvement solutions; maintains policies, procedures, and standard operating procedures beyond the immediate project time frame in order to remain relevant with changing business needs; assists with the implementation of process improvements by helping to define the tools and methods to measure and track process performance; tracks key measures such as measures of success (MOS), policies, processes, and standard operating procedures
Helps to facilitate collaboration on process improvement best practices and tools by working with internal business partners to improve, implement, and support best practice tools to improve business process effectiveness and efficiency throughout operations; utilizes approved tools and resources; aligns with business partners and receiving input from key stakeholders; and contributes to business requirements gathering, process design, communication, documentation, and implementation
Pursues self-development and effective relationships with others by organizing resources and information; openly shares information and knowledge with coworkers and customers; seeks performance feedback; adapts to and learns from change, difficulties, and feedback; pursues Lean Six Sigma certification
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; builds an understanding of procedures, data, and resources to support projects or initiatives; collaborates with others, often cross-functionally, to solve business problems; understands priorities, deadlines, and expectations; communicates progress and information; identifies and recommends ways to address improvement opportunities when possible
Bachelor's Degree Or
1 Year Experience in process design, process improvement, operations, communications, or efficiency improvement roles
5 Years Experience in process design, process improvement, operations, communications, or efficiency improvement roles
Experience with Microsoft Office Tools (e.g., Word, PowerPoint, Excel, Visio)
2 Years Business process experience (developing, designing, and implementing policies, processes, and standard operating procedures within an organization)
Retail business operations experience in collaborating in a diverse, cross functional corporate environment
Project management credential (e.g. PMP)
Six Sigma, Lean or equivalent certification
Experience using process design applications

  • LESS THAN MONTHLY – Overnight Trips
  • LESS THAN MONTHLY – Multiple Nights
  • LESS THAN MONTHLY – Overnight Trips, Multiple Nights