ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Learn and understand the systems and processes necessary to provide high service levels to our customers and to maintain the operation of the branch and its inventory.
Work with customers regarding questions on orders, quotes and/or job specifications.
Contact customer following sales to ensure ongoing customer satisfaction and resolve any complaints.
Learn sales processes such as:
Generating new and repeat sales by providing product and technical information to customers
Accurately process customer transactions such as orders, quotes or returns.
Working closely with vendors to make sure product shipment /delivery dates are adhered to and communicate appropriately to the customer of any changes.
Timely and accurate data entry of sales orders and/or purchase orders into the inventory management system.
Gain product and application knowledge of materials sold by MORSCO in the course of working in the warehouse, utilizing individual training from location manager and co-workers.
Provide support to the branch manager in the operation of the location by maintaining showroom and warehouse areas.
Learn purchasing function and inventory control processes.
Learn shipping and delivery procedures.
Safely utilize PIT equipment (Forklift, Order Picker, Reach Truck etc.) to pull and move product.
Maintain safe and clean work environment by keeping trucks, shelves, pallet area, and work stations neat.
Organize warehouse and work area for orderliness at all times.
Execute an ongoing professional training plan by actively participating in all job related and company training, informational seminars, business meetings, and job shadowing.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
Currently persuing Bachelor’s degree in Industrial Distribution, Business, Operations Management, Sales, or other related program.
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Must present a professional image at all times to customers and vendors
Must have proficient computer skills; previous experience with an ERP system (i.e. Eclipse, Mincron) is an asset
Must be self-motivated and able to multi-task in a fast-paced and ever-changing industry
Strong organizational, interpersonal, and communication skills required
Must have excellent customer service skills with the ability to sell product to a wide range of customers both in-person and by phone
Must be able to work positively within a team environment
Must be able to learn quickly and have a desire to succeed
Must have strong problem-solving skills with the ability to identify solutions with minimal assistance
Regular, timely attendance is required to meet customer needs in an efficient and effective manner
At MORSCO, our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:
Medical and Dental Insurance
Flexible Spending Accounts
Company-paid Life Insurance
Short Term Disability
Paid Time Off (PTO) - plus paid holidays
Additional Life Insurance
Long Term Disability