Retail Manager

eyebobs - Natick, MA

Full-time

The Opportunity:

Are you ready to make an impact! You will help lead our team of fashion rebels at our soon to open Natick Mall location. The eyebobs experience will be something new, and will not conform to big box retailer norms! You’re going to want to see this …

The General Manager will lead our retail stylists to drive our “irreverent and slightly jaded” brand by developing a highly influential group of stylists. The General Manager is responsible for establishing and maintaining brand standards, guest experiences and employee development.

We’re looking for someone who is results driven with a strong track record of growing retail sales and loyal customers. Essential responsibilities of the job include:

  • Maintaining eyebobs brand standards while on the sales floor and off
  • Drive store results through add-on selling and conversion that meet the customer’s wants and needs
  • Address customers in a calm, attentive and productive manner, always leaving customers feeling that their concerns have been heard, addressed, and knowing we went the extra mile
  • Engage customers and enhance their experience through product awareness and understanding of their style needs, even when they don’t
  • Strong leadership skills with an ability to help train store employees and develop employees customer service skills through effective communication, coaching, training and development.
  • Ensures compliance with all retail policies and procedures in all areas of the store and employee performance
  • Functions as the subject matter expert in the merchandising, store operations and product for new retail stores.
  • Supports recruiting & hiring efforts for all retail stores
  • Provides onboarding, training, and coaching for new store employees at all levels within all retail locations
  • Build sustainable relationships of trust through open and interactive communication with employees and developing them for future growth opportunities at eyebobs
  • Attract new customers by answering product and service questions, suggesting information about other products and services
  • Proactively manage merchandise stock level, signing and assortment of displays and ensure selling floor is adequately stocked
  • Utilize sales reports to track and ensure all key performance metrics are being met
  • Help every team member to continually improve through coaching and mentorship
  • Ensure that all store visual/merchandising standards are being met; maintain store cleanliness on the sales floor and back room
  • Lead retail inventory for store by reviewing store inventory, performing cycle counts and accurately receiving products
  • Develop and track dynamic in-store events to attract current customers and potential customers to the store

Experience and Qualifications:

  • Prior retail management experience required
  • Optical experience with an active Massachusetts Optician’s License preferred
  • Passion about fashion and style, and helping customers realize their need to be their true and authentic self
  • Optical sales in a retail environment strongly preferred
  • Demonstrated leader who has an ability to partner across various levels and departments within the store and organization.
  • Strong communication skills and team orientation
  • Ability to resolve complex problems, multitask and prioritize time and projects effectively
  • Proven people management skills
  • Strong communication skills and team orientation
  • Results driven with a strong track record for growing retail sales
  • Ability to be adaptable, flexible, fast-paced and a maintain high level of multitasking
  • Exceptional customer service skills with an ability to build long-term customer relationships

Other Details:

  • This is a full-time position and hours of work may be Monday-Sunday during standard mall hours, varying depending on staff schedule and holidays
  • The position is very active and required standing, walking, bending all day.

To be Considered:

eyebobs, LLC offers an excellent benefits package, competitive compensation, monthly and quarterly bonus potential, and a high-energy, entrepreneurial and casual work environment.

Job Type: Full-time

Salary: $60,000.00 to $70,000.00 /year