Customer Care Associate

The Greer Group, Inc. - Raleigh, NC4.2

Temporary

Overview:

The Greer Group, Inc. is seeking (MULTIPLE!) Customer Care Assistants for a local company. This is a long term temporary opportunity, with the possibility to go permanent. PM shift available, 3:00-11:30PM, Monday-Friday.

Job Description:
-Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.
-Navigate through multiple computer applications with speed and accuracy.
-Work with customers to resolve inquiries.
-Provide troubleshooting assistance to customers’.
-Accept and implement coaching and feedback in order to achieve individual and team performance goals.
-Maintain a high level of world class customer service/professionalism to a wide range of customers.
-Recommend products that best suit the customer.
-Ability to read and interpret documents.

Qualifications:

-Must be able to work a flexible schedule.
-Six months experience in providing customer service either via phone or in person.
-Ability to type (Minimum of 25 WPM), experience with basic Windows.
-Maintain a positive environment, working with co-workers and customers within a diverse culture.
-Excellent telephone manner and listening skills.
-The ability to relate to customers in a professional and courteous manner.
-The ability to work under pressure.
-The ability to sit for long periods of time.
-Excellent attention to detail and multi-tasking ability.
-Must pass drug test and state, federal and criminal background check
-Must have High School diploma or GED.

Job Type: Temporary

Salary: $12.00 /hour

Experience:

  • Customer Service: 2 years (Required)

Education:

  • High school (Required)