At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Information Systems – Call Center and discover how your talents can change lives. Yours included.
The Telephone/ Page Operator will be responsible for:
Responding to requests for direct dial numbers, department numbers, physician on‑call status and department functions utilizing an automated computerized system.
Handling special and priority calls such as medical emergency, code alerts, and time sensitive calls from the general public, patients, medical personnel and other Hospital's clients.
Updating data base and customer profiles to reflect the most current contact information of essential medical and non‑medical personnel.
Assisting in the training and orientation of new and less experienced representatives.
Preparing, coding, and processing a variety of transmittals to include directory changes, loaner pagers, pager cap code changes and repairs for use by staff.
Informing supervisor of service issues and assisting in contacting correct vendor in order to facilitate resolution/repair to telecommunications facilities.
Maintaining confidentiality of client information.
Providing positive and effective customer service that supports departmental and hospital operations.
To qualify, you must have:
A high school level of education and six to twelve months of previous experience.
Excellent computer skills; must be able to type at least 30wpm.
The ability to spell and pronounce basic words, names and basic medical terminology.
The ability to gather and interpret information or problems in a high volume medical call center.
The ability to exchange information, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel.
The ability to be courteous when dealing with patients, visitors and/or hospital employees.
*****Weekends/every other holiday (3:00-11:30pm)*****
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.