The Road to Success Starts Here!
The Automobile Club of Southern California is seeking career-minded individuals for our Help Desk Analyst II opportunity in Coppell, TX.
Provide quality first-level technical support to enterprise staff, giving prompt, and professional resolution to questions or problems related to enterprise standard client software (off the shelf as well as internally developed), hardware, printers, voice systems, internet access, and network connectivity. Perform quality assurance reviews and assist management with vendor dispatch and outage notification processing. Act as mentor and technical resource to level one support personnel.
Successful candidates have the following qualifications:
2 – 3 years’ experience in a high volume call center environment supporting desktops, Microsoft Office products, remote assistance and other infrastructure related hardware and software. Must have strong communication and customer service skills. Experience using BMC Remedy problem management tool preferred. High School Diploma, GED, or equivalent certification required. BS in information technology related field preferred. Course work in a recognized certification program (A+, MCSE, MCP, etc.) desired
- Health Coverage for Medical, Dental, Vision
- Paid time off including Vacation, Illness and Holidays
- Life Insurance
- Disability Coverage
- 401k Savings Plan
- Employee Discounts
- Career opportunities across multiple business lines and states
‘Creating members for life by exceeding our members’ expectations through valuable products and legendary service.’
AAA is an Equal Opportunity Employer.