Director, Account Management, IDS

InComm - Portland, OR3.1

Full-timeEstimated: $84,000 - $110,000 a year
InComm Digital Solutions (IDS), redefines the connection between merchants and their customers through our stored value and mobile gifting solutions. As the pioneer of digital gift card delivery, IDS helps you leverage your gift card program in new ways to drive sales. IDS delivers digital gift cards through e-commerce, social media, promotional and B2B toolsets. eGift Cards are delivered to email, mobile devices, and Facebook.

This position is located in our downtown Atlanta or Portland offices. Please visit our website for more information about InComm Digital Solutions.

InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.

Please visit our website for more information on InComm.

Responsible for day to day strategic execution of InComm Digital Solutions channel distribution relationships as assigned by the Senior Director of Account Management
Leads a team of account managers and works in cooperation with them for their on-going career development
Develops relationships with key accounts, grows existing business and ensures that new client’s projects are implemented smoothly and efficiently.
Ensures success of new client launches
Collaborates across internal departments including operations, gift card account management, financial services, and accounting
Mine and grows sales and profitability in new and existing accounts
Advocates within internal leadership for projects related specifically to growing revenues through various distribution channels.
Progresses new and strategic initiatives with clients including new product and technology launches
Consults with clients to understand their goals and requirements related to the sales, promotion, use, and delivery of digital & physical prepaid services.
Negotiates contracts for additional services and renewals/extensions.
With the account managers - owns the client relationship, identifies, and recommends additional products and services to client portfolio based on client needs.
With the account managers - ensures high levels of customer satisfaction by serving as the escalation contact for issue resolution.
Identifies growth opportunities and expands our product offering in each channel to increase sales with managed accounts
Partners with internal operations staff and sales teams to launch new accounts.
Consistently manages client expectations to ensure delivery of the highest quality service, and solicit and act on client feedback
Provides regularly scheduled updates to the Senior Director of Account Management and broader sales team
Generates and communicates reports, both internal and external as directed by Senior Director of Account Management.
Manages & negotiates margin schedule for each account.
20 - 25% Travel, client visits and tradeshow attendance
Other Tasks and Responsibilities as Assigned, including, but not limited to:
Contract evaluation and tracking across accounts
Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brands
Profitability analysis within and across accounts
Account audits to compare InComm card sales to complete card portfolio offered by channels
Tracking of card introduction and sales of new, strategic brands and categories like digital content, software, and open loop across accounts
BA/BS and 10 years’ account management experience.
A successful track record of developing, managing, and growing revenue; a strong business acumen; and excellent analytical skills.
The ideal candidate will be consultative, creative, and a strong communicator with the ability to build exceptional relationships and grow business.
Experience managing medium to large national accounts in a technology or software company preferred.
Strong interpersonal skills, flexibility, and customer service orientation.
Detail oriented and strong time management skills
Creative thinking and problem solving skills to determine the best path forward in an environment where multiple solutions are possible.
Ability to work independently and in a team environment
Proven ability to consistently handle and prioritize multiple tasks across multiple clients
Communicate effectively with business executives.
Ability to sort, check, count, verify, and analyze numbers and reports.
Creation of reports and presentations.
Skill to resolve difficult or stressful customer service issues.
Proficient in Microsoft Office, CRM, and other computer skills.
Preparation of routine administrative paperwork.
Knowledge of payments, gift card & pre-paid products and fulfillment a plus
InComm is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race; color; religion; national origin; sex; sexual orientation; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.