Account Representative

Gallagher - Grand Rapids, MI3.3

Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

Arthur J. Gallagher Risk Management Services, Inc. is the U.S. retail property/casualty brokerage division of Arthur J. Gallagher & Co. Our advisors specialize by industry and coverage types—developing solutions uniquely tailored to individual client requirements. We deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products to clients around the world. For additional information, please refer to Career Opportunities with Arthur J. Gallagher & Co.

Position Summary:
The Account Representative assists the Account Manager, Account Executives, Producers, Brokers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales.

We are looking for an ambitious team member to maintain high servicing levels, identify problems, and attain positive resolutions within a growing marine specialty market.

Essential Duties & Responsibilities:
Typically assigned to accounts having less complex needs with no renewal goals associated with assigned accounts.
Under direction of more senior staff, provides administrative support to an assigned group of clients.
Resolves customer service inquiries that require research and interactions with carriers or agents.
Generally requires assistance when resolving more complex problems.
Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients.
Responds to client questions and maintains a log of conversations.
Markets new and renewal accounts according to company procedures.
Evaluates all proposals to include in spreadsheets.
Prepares renewals and client information presentations and assists in preparing RFP responses.
May provide guidance and direction to Customer Service Reps or administrative support.

Additional Considerations:
Issues policies and coverage changes within a designated time frame.
Builds, expands, and solidifies relationships with existing clients and agents.
Maintains a current task list to ensure processing goals are met.
Handle and process incoming mail and correspondence.

High School Diploma/GED and 1 or more years of related experience.

Appropriate license.

Work Traits:
Understanding of the insurance brokerage business and customer service processes/tasks.

Strong written and verbal communication skills.
Ability to multi-task.
Able to work independently or as part of a team.
Possesses critical thinking skills.

U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered.
Must be 18 years of age or older.
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.