General Manager

Related Companies - San Francisco, CA3.4

Related Companies is the most prominent privately-owned real estate firm in the United States. Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of over 3,000 professionals. The Company’s existing portfolio of real estate assets, valued at over $30 billion, is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.

Related has dramatically redefined the concept of metropolitan luxury by introducing extraordinary residential rental properties in Boston, Chicago, Los Angeles, San Francisco and New York City. With each new building, Related has been hailed for setting new standards of excellence in the luxury rental marketplace. To ensure that every resident in every Related building enjoys the very finest services, unsurpassed amenities, and a luxury lifestyle without compromise, Related Companies takes great pride in managing every building it owns. Related owns and manages 261 Hudson, 456 Washington, Abington House, The Caledonia, The Easton, The Lyric, MiMA, One Carnegie Hill, One Union Square South, Riverwalk Crossing, Riverwalk Point, The Sierra, The Strathmore, The Tate, Tribeca Green, Tribeca Park, Tribeca Tower, The Westminster and The Westport in New York City (and manages 1214 Fifth Avenue and 89 Murray also in New York City), One Back Bay and The Arlington in Boston, 500 Lake Shore Drive and Landmark West Loop in Chicago, The Emerson in Los Angeles, The Paramount in San Francisco and One Hill South in Washington, D.C.

Related also owns Equinox(R) Fitness Clubs, further expanding the company's capabilities into the health and fitness arena and enhancing the value of its properties by incorporating an exclusive, branded amenity into the lifestyle offering. Related also owns an extensive portfolio of workforce and affordable housing and has several new rental developments underway across the country. For more information about Related Companies please visit


Role Summary:
The General Manager is responsible for leading all phases of operation of a residential building including, but not limited to, direct supervision and development of the onsite management team, financial performance to budget and accountability for the sales, resident relations and maintenance functions. This position ensures that Company standards are maintained across Related Rentals. The position provides inspirational leadership, successfully promotes Company values, and creates an environment of exceptional customer service for residents, prospects, and vendors.

Location: San Francisco, CA

Building Information: NEW DEVELOPMENT

Located in the heart of Potrero Hill and overlooking Jackson Park, 1601 Mariposa will be a LEED Silver-certified, mixed-use development offering studio to three-bedroom apartments and townhomes with a beautifully landscaped paseo connecting Mariposa Street to 18th Street. Developed by Related California and designed by David Baker + Partners and BAR Architects, 1601 Mariposa will feature three residential buildings that will include an attended lobby, state-of-the-art fitness center, resident sky lounge, co-working space, outdoor courtyards and gardens, and a rooftop deck with panoramic views of the San Franciso skyline. The development will further enhance the neighborhood's vibrant 18th Street retail corridor with the addition of 10,000 square feet of neighborhood-serving shops and restaurants. Construction and retail leasing efforts are underway with completion slated for 2019.

Core Responsibilities:
Understands and manages capital and expense budgets, including reporting to senior staff and stakeholder representatives.
Maintains verbal and written communication with stakeholders, vendors and residents (as needed) on issues relating to our management responsibilities, including but not limited to: quality control; vendor contract management; maintenance personnel responsibilities; access control for mechanical equipment rooms and utilities management.
Oversees all construction activities during initial development/lease up of the property
During construction and fit-outs, makes recommendations to eliminate potential problems and/or improve building operations.
Develops policies, procedures, and regulations to effectively manage the property, pertaining but not limited to, construction work, tenant alteration process and certificate of insurance requirements.
Develops, implements and assures continued implementation of preventive maintenance programs.
Assures that all outside vendors are in compliance with the tenets of their contractual agreements for all work performed.
Ensures that each staff member reviews and complies with the procedures outlined in the Emergency Preparedness Manual.
Develops and manages all contracts, i.e. Waste Removal, Janitorial and Electrical.
Supervises and coordinates loading dock access and deliveries.

Comprehensive understanding of all facets of accounts payable and account receivable in order to effectively supervise staff responsible for this function.
Confirm that the appropriate allocation methodology is established and ensure that all invoices are coded to and paid from the appropriate entity.
Ensures that all invoices are processed for timely payment in order to maintain good vendor relations and accounts.
Reviews and approves purchase orders that exceed amounts over site staff level up to designated approval limit of $1000.
Ensures that proper insurance documentation for all outside vendors is collected and available for supervisory review.
Participates in preparation of initial draft of the annual and capital operating budgets for the rental and overall condo entities.Prepares the monthly variance reports for the rental, co-op and overall entities.
Ensures that budgetary guidelines approved for controllable expenses are met.
Ensures that staff is fully aware of budgetary goals and constraints.

Responsible for overseeing all maintenance operations and repairs at the property.
Responsible for the successful coordination of all move-in/move-outs.
Service Request System – Facilities
Confirms timely, efficient completion of all service requests.
As a general rule, resident-requested service requests should be completed within twenty-four (24) hours. Emergency repairs are addressed promptly, in particular when those situations may cause increasing damage to the property or may endanger the residents’ health and safety.
All completed service requests are signed and placed in the respective resident files to provide documentation of requested services.
If appropriate, confirms that damage charges are applied to the resident’s account for repairs attributable to cause beyond normal wear and tear.
Ensures that proper key control systems and procedures are in place at all times
Product Presentation
Apartment turnovers must produce units that are impeccably clean, painted, and mechanically in good working order prior to the pending move-in.
A resident survey that queries the conditions of the apartments and the residents’ perceptions of the services RMC provides is administered and distributed from the main office annually. Responsible to confirm that any deficiencies noted on the responses have been addressed and assures residents’ satisfaction with the service.
Maintenance of Common Areas
Common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds must be clean at all times.
Confirms that the routine janitorial schedule is maintained to ensure that the noted expectations are consistently met.
External Maintenance Services
Under the supervision of the Vice President, solicits, reviews

Benefits and features:
Incentive bonus program
Training and development programs
Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts
Employee Recognition & Wellness Programs
Five years of knowledge of property management compliance practice and procedures related to Class A and Affordable property preferred.
Experience in an affordable housing processing or demonstrate transferable skills
Demonstrate ability to learn and apply recertification policies, procedures and principles
Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing, documentation and administration
Minimum of five (5) years’ experience managing a team of people
Ability to manage a property as demonstrated by work experience including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous position.
Ability to successfully resolve resident issues as demonstrated by work experience.
Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work experience.
Ability to supervise and develop employees and provide feedback and coaching to subordinates resulting in improved performance as demonstrated by experience in previous position.


Related is an Equal Opportunity Employer