Field Service Technician NU - Laurel, DE

Komatsu - Laurel, DE4.0

Full-timeEstimated: $41,000 - $54,000 a year
Skills
Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

Responsible for performing repair of machinery and components at high levels of efficiency & quality. This individual must be able to work with minimal supervision:

a) Recondition & repair all equipment components & systems as assigned by Service Manager

b) Maintain and care for shop tools, equipment and vehicles

c) Communicate with others professionally

d) Perform diagnostic inspections as directed

Key Job Responsibilities

Ability to work safely & efficiently; Follows all company policies & procedures
Maintains high employee morale
Maintains excellent customer and employee relations
Typical duties will include the following and/or similar, but are not limited to:
Recondition and repair equipment and components
Follows instruction by the service manager and working Forman in performing repairs and other work assigned
Order all parts and materials required to perform assigned repairs
Effect the repairs required in a safe and effective manner
Ensure that all repairs are completed on time & in an efficient manner as assigned
Ensure the cosmetic appearance upon completion as required
Ensure all parts and materials not used are returned as per guidelines
Maintain the work area in a clean and safe condition
Maintain good working records for time, parts, supplies and outside purchases in repairs
All record-keeping methods are followed as per instructions
All cost related items are included in the work order file
Ensure all records kept are legible and in compliance with established methods
Maintain and care for Company shop tools, equipment and vehicles
All specialty tools used on the job are obtained using established methods
All tools and special equipment used on repairs are clean before returning to the tool room
All specialty tools used on jobs are returned to the original location in working condition
Maintains and provides all basic hand and diagnostic tools to perform the work assigned as set by the service manager

Maintain excellent customer and employee relations:
All communications with customers is conducted in a manner reflecting respect, honesty and promoting a positive company image;
All communications with co-workers is conducted per our “Code of Conduct”
Perform diagnostic inspections as directed
All inspections required to determine cause of failure is done following established guidelines
All inspections are completed with cause of failure identified
All failures identified are matched to solutions necessary to affect a repair
Qualifications/Requirements

Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable, and always put safety first.
Must have ability to frequently bend, squat, climb stairs and lift & have the ability to lift, pull and/or push up to 50 pounds w/o assistance.
A technical school certificate or equivalent experience in mechanical repairs; A good working knowledge of equipment operations and mechanical functions; Strong diagnostic skills
In the service department, the skills and dedication of the technical staff is of paramount importance. These individuals, by nature of their work, are expected to provide high quality, efficient repairs within acceptable time standards.
Quality of work will be measured by the rate of redo/rework…
Quality of work will be measured by the labor efficiency……>90% of applied time
Time measures will be judged against job standards…………>90% of work
completed within guidelines
Follows all instructions by the Service management and working foreman
The individual in this position should be personable, a problem solver, reliable, ethical, intelligent and able to adapt to all of the forces around them – customers, suppliers, department employees, co-workers and manufacturers employees.
Additional Information

Must have strong computer skills

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.