Clinical Informaticist

Vocera Communications, Inc. - Salt Lake City, UT

Location: Home Office, Kansas, Chicago, Salt Lake City or Denver, United States

Type of Employee: Full Time
Vocera has one mission: to simplify and improve the lives of healthcare professionals, patients, and families. Founded in 2000, we changed the way care teams communicate. Today, we continue to offer the leading platform for clinical communication and workflow. More than 1,400 hospitals and health systems around the world have selected Vocera solutions. Our platform provides software for voice, secure text messaging, and patient engagement. It integrates with more than 120 clinical and operational systems: EHRs, nurse call, physiologic monitors, and more, with event-driven alarm management. Our wide choice of devices includes smartphones and hands-free wearables. Vocera is headquartered in San Jose, Calif., with offices in Tennessee, Indiana, Canada, India, United Arab Emirates, and the United Kingdom. Learn more at, and follow @VoceraComm on Twitter.

Position Description Vocera is looking for a Clinical Informaticist. You will be involved in pre-deployment presentations and workshops, clinical workflow analysis and design, establishing best practice implementation processes, on-site training and consultation, and performing project management duties. The Clinical Informaticist works across a dynamic team of customers, partners, and the Professional Services team with the goal of developing solutions that produce workflow improvements, support the end user and maximize the benefits of the product

Assist with the design of customer-specific databases and development of system-level specifications to implement work and communication flows
You will employ your clinical knowledge and proven understanding of clinical workflow design / redesign to propose Vocera solutions that improve and optimize client’s workflow and processes
Lead clinical workflow design sessions at project sites, gathering data and collaborating with the client’s clinical staff in developing new processes and workflow improvements
You will provide assistance with training of nurse call and patient alarm integration and consultation of training strategies
Manage, oversee and deliver successful clinical / system training for clients
You will represent and build the Vocera brand by serving as a liaison between Vocera, Vocera Contractors, Third-Party Vendors and Customers
Maintain open communication with the Professional Service team, Technical Support Engineers, and Areas Sales Managers
Contribute to development of clinical best practices through collaboration with Practice Management and the Project Management Office
Develop drafts of clinical documentation and assist with clinical marketing and support of new products and services
Identify and develop additional revenue opportunities
Align with standard Professional Services deployment methodology
You will effectively communicate project status to team members and partners in a timely, consistent, and clear manner
Effectively communicate with senior clinical customer contacts and align with administrative policies (i.e., time reporting, expense reporting, calendar maintenance, etc.)
Excellent verbal and written communication skills, including demonstrated ability to develop and deliver presentations, proposals, workflow designs, and training materials
Proven ability to lead and prioritize multiple projects
Basic knowledge of computer operations and ability to use MS Excel/Office, Visio and Microsoft Project tools
Strong ability to utilise resources and problem solve independently
BA/BS or equivalent in a health care discipline or equivalent, an advanced degree in nursing is helpful
5+ years of clinical practice experience as a RN
Clinical consultative experience in a traveling role required
Knowledge and demonstrated success in clinical workflow analysis or process redesign
Strong project management experience including documenting system requirements, crafting and maintaining project plans, writing project status reports, leading internal teams, and working with client IT and clinical units to deliver solutions aligned with standard processes and meeting project success criteria preferred
Hands on experience training in a clinical environment
Proven Clinical experience in telemetry or critical care nursing with patient monitoring a plus
Interest and desire to use technology to improve healthcare practices and productivity
80%+ travel with the possibility of occasional international travel
Belief in Diversity
Vocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation or national origin.