Reports To: Senior Consumer Lending System Administrator
Functions Supervised: Consumer Lending software environments.
Primary Functions: Assist with daily operation and maintenance of the consumer lending server or web-based application systems. Oversee the daily operations of assigned application systems. Assist with department liaison duties with all end-users.
Duties and Responsibilities:
Assist with and provide support to all consumer lending system users.
Assist with the identification and help implement recommended application system features and functions that will improve member service, enhance departmental effectiveness and reduce operating expenses.
Assist the Consumer Lending System Administrator, lending management and MIS personnel in identifying and prioritizing system enhancements to meet business goals of the department.
Assist with the set up, configuration and maintenance of application control files, parameter files, and business rules within the system.
Assist with the design, set up, production, and maintenance of all system generated reports.
Assist with the development of system and user documentation, controls, and operational procedures. Ensure training curriculum is developed with appropriate supervisor and that departmental staff is trained in the use of features and functions of assigned systems.
Assist with the maintenance of application specific security functions and controls based on policies established by Information Security.
Assist in the installation and testing of new releases, upgrades and trouble shooting.
Act as back-up liaison with software vendor(s).
Provide after hours support to system users and assist with answering the Help Desk telephone and submitting Incident Reports to MIS.
Perform other duties as assigned.
Education: Associates Degree in Business or related field preferred.
Creditable Experience in Lieu of Education: Minimum of three years progressive experience in senior clerical or professional role within the line of business.
Experience/Skills: Thorough understanding of the lines of business within Consumer Lending and a working knowledge of each departments' practices and procedures. Basic understanding of PC applications and hardware platforms. Working knowledge of report writer tools (as applicable). Thorough knowledge of supported application systems(s) from user's perspective. Basic understanding of supported business system from a technical perspective. Strong interpersonal, organizational and communication skills required.
Tenure: Consumer Lending System Administrator II, category 10, requires on year tenure in the Consumer Lending System Administrator I, category 11, with performance that meets or exceeds expectations. Senior Consumer Lending System Administrator, category 9, requires two years tenure in the Consumer Lending System Administrator II position, category 10, with performance that meets or exceeds expectations.