Full Job Description
Job Title: Case Manager
Status: Full-time, Mon - Friday (hours may vary)
FLSA Classification: Non-Exempt
Job Location: Brooklyn, NY
Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. The ideal candidate will have solid clinical knowledge as well as experience working with individuals that have been impacted by mental health illness, substance abuse, legal, criminal justice and medical issues. We are seeking an experienced Case Manager for Lantern's Supportive Housing in Brooklyn, NY. The Case Manager will be expected to assist this population in stabilizing their lives, maintaining their housing stability and attaining their physical, emotional, vocational, and social goals. Case Managers are responsible for assessing the needs of the client, linking clients to services, planning a course of action towards stabilization and re-housing. They will also be monitoring progress, and documenting client contacts.
Provide services ranging from concrete services (benefits and entitlements), to case assistance and management, group programming, individual counseling/support, advocacy, resources and referrals, for tenants.
Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
Actively engage residents through regular apartment visits, community outings and escorts to appointments as needed.
Develop safety plans for residents and work with the team to deescalate clients and collaboratively manage crisis as they arise.
Maintain current documentation required for all cases, from all agencies necessary for reporting purposes, including progress notes, case contacts and all case summaries required.
Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
Required Education and Experience:
BA/BS required, preferably in a related field such as social work, sociology or psychology; Master's degree preferred.
One year of experience working with single adults impacted by poverty, chronic homelessness, mental illness, substance abuse and/or medical issues required.
Highly organized and able to manage a diverse case load of clients with diverse needs.
Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
Experience with ETO, or other electronic case management systems.
Experience working with the homeless, mentally ill, substance abuse and/or low-income populations.
Work Environment: This job operates in a supportive housing site in Brooklyn, NY and works with a population who may suffer from mental illness, substance abuse, disability, HIV/AIDS and/or other health issues.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.
Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.