Primarily responsible for taking patient phone calls and scheduling over the phone. Greets and screens telephone calls in a pleasant and professional manner. Schedules appointments for visits, procedures and follow-ups. Collects patient demographic related data, electronically verifies insurance eligibility, coordinates pre-authorizations as appropriate, takes medical history, and assigns appointment to Physician based on procedure and insurance coverage.
Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.) Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
Schedules routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized. Prepares the daily schedule. Refers all inquiries regarding pre-authorizations/certifications to the Medical Secretary.
Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc. Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process, or refers to more senior level staff.
Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
Possible temp to perm. Bachelors required. Minimum 2 years healthcare experience required. Epic experience required
Job Types: Full-time, Temporary
Pay: $55,000.00 - $60,000.00 per year
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
All covid-19 precautions taken. Vaccine offered for employees
- healthcare customer service: 3 years (Required)
- Epic: 1 year (Required)
- Cardio, Endo, GI, Pulmo, Allergy, Adolescent Medicine: 1 year (Required)
Work Location: In person