Full Job Description
Job Number: 333861
Manager of Family Support Programs
Department of Family and Support Services
Number of Positions: 1
Working with community partners, we connect Chicago residents and families to resources that build stability, support their well-being, and empower them to thrive.
Background - Department of Family and Support Services (DFSS)
DFSS is the largest human and social service administrator in the City of Chicago. The department serves approximately 500,000 vulnerable Chicagoans every year through 7 service areas: children and youth services, human services, workforce, seniors, domestic violence and homelessness. The department provides critical services through its network of 300 not-for-profit agencies with an operating budget of $481 million in federal, state and local funding.
The department’s Senior Services Division serves as the Area Agency on Aging for the City of Chicago. In that capacity they administer a variety of programs designed to address the diverse needs and interests of older Chicagoans, from those who are healthy and active, to those who are frail and homebound. The Senior Services Division provides direct services through staff located at six Regional Senior Centers that serve as community focal points for information and assistance, senior health promotion services, lifelong learning opportunities, social engagement and recreation. The department also funds delegate agencies to oversee 15 satellite senior centers that offer opportunities for cultural enrichment, health and fitness, and education. Additionally, the Senior Services Division partners with service providers who specialize in meeting the needs of aging adults by providing meals, caregiver support services, case management and benefit counseling. The Senior Services Division has an annual budget of $30 million. A sizeable portion of this funding is granted to community partners through a competitive grant making process. The Senior Services Division funds over 15 programs serving over 100,000 individuals across 30 delegate agencies impacting every Chicago neighborhood.
Manager of Family and Support Services
Under the direction of the Deputy Commissioner for DFSS, the Manager of Family and Support Services functions as a senior level manager, managing staff and directing the functions and operations of programming in the Senior Services portfolio within the Department of Family and Support Services.
Provides oversight in the development and implementation of policies, procedures and quality work standards as it relates to services for the senior population to ensure the effective administration of programs and services
Provides oversight on relevant senior services policies and assists with the research, writing, and preparation of the in-home services and elder rights portfolio grants including the Intensive Case Advocacy Services, Legal Services, Benefit Programs, Older Relatives and Grandparents Raising Children, Adult Protective Services, Ombudsman Program, Caregiver Counseling Services, Respite Care and Chore programs;
Coordinates with service providers to ensure high quality programming and services for the senior population and resolves any issues impacting communication and outcomes
Prepares various comprehensive management reports including programmatic performance, budgetary and service forecasting reports;
Submits monthly, quarterly and annual programmatic and performance-based reports to funders by working with staff and delegate agencies to gather the data. These reports include metrics on performance and summary statements;
Coordinates all aspects of data collection and analysis to support program management, oversight, and evaluation. It is imperative that the Manager of Family and Support Programs understand the metric that is being measured, how to collect accurate data from various data systems, analyze the data for quality and complete the reports in a timely manner.
Manages the development, review and award of requests for proposals for senior service programming;
Evaluates the ongoing effectiveness of senior programs and services to ensure the alignment with departmental, local and federal requirements along with community needs;
Directs the preparation and administration of delegate agency contracts and budgets and implements fiscal and budgetary controls to ensure monies are fully optimized, leveraged, and expended;
Directs the monitoring, compliance and evaluation of delegate agencies responsible for the delivery of programs and services;
Identifies and implements strategies to promote awareness of senior services programs.
Analyzes legislative and policy proposals and prepares recommendations identifying potential impacts to departmental and program operations;
Creates linkages and collaborative partnerships with stakeholders (e.g., sister agencies, community groups, private sector companies, etc) to promote program continuity and the development of quality services and programs;
Facilitates meetings with partners, stakeholders (e.g., sister agencies, community groups, private sector companies, etc) to ensure that strategies and trends within the senior services arena are discussed.
Acts as a liaison to senior service funders to ensure inquiries related to funding, processes and required reporting are met by the established deadlines
Keeps abreast of best practices, innovations and trends within the senior services arena and opportunities for the local programmatic and policy response, as appropriate;
Represents the department at meetings, planning groups, and work groups to discuss policies, and programs, progress and outcomes;
Participates in the hiring and performance evaluation process for subordinate staff and makes recommendations for disciplinary action, as require;
Prepares and presents ideas, trends, strategies and goals to groups associated senior populations;
Possesses a passion for increasing the quality of life for Chicago’s senior population;
Performs related duties as require
NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.
Location: Department of Family and Support Services - Central Office
Address: 1615 West Chicago Avenue
Hours: 9:00am – 5:00pm
THIS POSITION IS EXEMPT FROM THE CAREER SERVICE
Graduation from an accredited college or university with a Bachelor’s Degree in the Social Sciences, Human Services, Business Administration, Public Administration, or a directly related field plus five years of experience in the planning and administration of a social or community service program of which three years is in a management/supervisory role related to the responsibilities of the position, provided the minimum degree requirement is met.
NOTE: Applicants must submit a resume, cover letter, writing sample of no more than five (5) pages on a topic of pertinence to the importance of caregiving and supportive services for older adults. All written materials must be attached at the time of application. Applicants that fail to attach the required documents will be considered to not have a completed the application. Additionally you must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable. You must also provide your valid U.S. driver's license at time of processing.
Disclaimer - "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.
Education & Employment Verification - Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.
NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete, and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.
This position requires applicants to submit a resume, cover letter, writing sample of no more than five (5) pages on a topic of pertinence to the importance of caregiving and supportive services for older adults and complete an interview. All written supplementary materials must be submitted in full with the candidate’s online application. Only the candidates who submit all required supplemental materials will be considered for in-person interviews. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.
Preference will be given to candidates possessing the following:
Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applicants will be accepted.
Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.
If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at 312-744-4976 (voice) or 312-744-5035 (TTY). Please be prepared to provide information in support of your reasonable accommodation request.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Opportunity and Military Friendly Employer
City of Chicago Department of Human Resources
Lori Lightfoot, Mayor Soo Choi, Commissioner
Please note, all positions with the City of Chicago close promptly at 11:59pm C.S.T. Applications
for this position will be accepted until 11:59p.m. CST on 6/12/20. No exceptions will be made.
Job Posting: May 29, 2020, 12:01:00 AM | Closing Date (Period for Applying) - External: Jun 12, 2020, 11:59:00 PM
BU: 00 | Salary: $105,756.00/Year Pay Basis:Yearly