Full Job Description
To all recruitment agencies: This is a direct hire role by Alogent. Alogent will not accept applicants from unsolicited agencies. Please do not send unsolicited resumes to our job openings. Alogent is not responsible for any fees related to unsolicited resumes.
Alogent is the market leader in providing solutions for deposit automation to some of the largest banks in the world. With over 20 years’ experience in providing the technology, support, and expertise to overcome business challenges in premier financial institutions everywhere such as reliability, efficiency, and quality. Our partnership-based approach to working through business issues has been recognized by our clients and partners through maintaining long-term relationships as their business needs evolve. Alogent continues to forge ahead through the creation of specialized technologies and services that utilize imaging and automation to achieve proven results. Our goal is to be the premier financial technology partner to institutions everywhere.
The company is headquartered in Peachtree Corners, GA. Additional offices are located in Henderson, NV, Austin, TX, and Carlsbad, CA, with regional teams across the US and internationally.
The Vice President of IT Production Operations will utilize experience with hosted and cloud technologies to drive value to the business through the adoption of Alogent’s hosted and cloud operating model and lead the Datacenter Operation team and Corporate IT. This role will partner with the organization’s senior leaders and cross-functional teams to provide a clear path for Alogent's Cloud and Hosted customers. The role will own the strategic plan for deploying and supporting our mission critical production systems, which are relied upon by financial institutions, involves aligning people, process and technology to ensure availability, performance and security objectives are consistently achieved.
The ideal candidate will be a results-driven, goal-oriented, hands-on, relationship-skilled IT leader who possesses a strong capability to handle interruptions while multi-tasking in a fast paced environment. This role reports to the SVP, Customer Success. This position will be located in our Peachtree Corners, Georgia corporate office.
Important Note: Authorized to work in the U.S. is a precondition of employment as we are unable to sponsor applicants for work visas.
Responsible for implementing and maintaining stable, reliable and secure environments that ensure performance and up-time
Execute initiatives to ensure Cloud environment can scale to meet Alogent’s business needs
Drive quarterly and annual initiatives within the department to protect, improve, monitor, and scale the organization’s Datacenter and Cloud services.
Partner with the product teams to define and implement an overall strategy for application operations using DevOps principles and support to ensure scalability, fast delivery, provide reliable services and cost-effective operations.
Define and implement an overall strategy for application infrastructure optimization, performance and capacity.
Collaborate with DevOps, Security, Engineering, Products, and QA department leads to continually drive KPI improvements
Implement a process methodology that provides predictable operational framework ensuring that operational activities are managed promptly, with repeatability; driving towards a highly scalable operational model while maintaining the appropriate controls to ensure compliance to SSAE16 SOC2 and other regulations.
Responsible for managing the continuous flow of changes being deployed to the Productions systems
Manage the 24/7/365 On-Call team to ensure organizational incident management objectives are achieved successfully
Partner with DevOps to reduce operational tech debt
Provide proactive capacity and performance management recommendations for improvements to ensure there are enough resources to grow with business demand while constantly looking to improve the efficiency of the hardware and personnel resources.
Assist with evaluations, feasibility studies, testing and recommendation of competing and alternative solutions which may assist the company in reaching its business objectives efficiently
Manage, lead and mentor a Production Operations team
Sets strategy and allocates resources to support the Production systems
Act as escalation point for the Production Operations team
BS in Computer Science, Computer Engineering, Electrical Engineering or related degree
7+ years of experience supporting high-traffic operational production environments
Experience managing mission critical systems
A successful track record of coaching and developing technical employees
Able to design and recommend the best solutions without pre-existing technology bias
Proven ability to identify and implement best in class solutions
5 years of experience administering a production environment (with an uptime target 99.9% or greater)
At least 5 years of experience in a complex Windows/Linux environment.
Proven ability to leverage automaton to streamline work and improve quality
Experience with standard system administration tasks including server builds, security updates, software installs and system troubleshooting
Experience deploying code to production environments while adhering to strict release management procedures.
Proven ability to manage problems: troubleshoot and resolve OS, software and network problems; dig to root cause; manage issues during a crisis
Proficient, analytical, decisive and organized thinker and planner
Experience managing client issues and communications during incidents
Ability to manage many projects and priorities at the same time
Excellent human relations, communication, organization and team building skills.
Capable of managing multiple locations, including remote staff.
Travel requirement approximately 25%.
Knowledge of banking and/or credit union industry a plus.
Alogent is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.