Technical Support

Smart Choice Communications - New York, NY (30+ days ago)4.3


APPLY AT https://www.paycomonline.net/v4/ats/web.php/jobs?clientkey=6B025658917576065AAFE9DA847DD414

Smart Choice Communications is currently looking to hire a part time Tech Support to work out of our New York office on telecommunications technology. Technical support representatives help customers calling or emailing with concerns, issues, or general questions. While these positions require employees to provide excellent communication skills and dedication in a structured environment, there is also room to expand skills and advance in this much needed field.

Must Be Able To

  • Strong customer service skills
  • Positive attitude and interpersonal skills
  • Ability to present ideas, negotiate, and problem solve
  • Great written and oral communication skills
  • Identify customer business needs and goals, proposing solutions to meet their needs
  • Telecommunications experience
  • Strong PC skills
  • Ability to multi-task
  • Strong organizational skills

Requirements

  • 1+ years in a technical support role
  • Bachelor’s degree or related work experience
  • Self-starter, ability to cultivate new and existing relationships
  • Excellent oral and written skills with strong working knowledge of telecommunications and technical troubleshooting
  • Proficient with computers and technology
  • Provide answers to clients by identifying problems, researching answers, and guiding client through corrective steps
  • Liaison between customer and vendor
  • Must be able to prioritize workload
  • Must be available to work any shift
  • Must have strong work ethic

About Us

Trust your cloud-based infrastructure to the one company that does it all. Our skilled in-house technicians provide single-source, end-to-end solutions for your voice, data, and security networks – from design, installation, and implementation to management and 24x7 support. One vendor, one bill, one Smart IaaS Solution. Check out our website for more information.

Benefits to Working for SCC

  • Benefits: Health, Dental, Vision, Matching 401K, bonuses
  • Perks: gym membership savings, phone plan reimbursement, quarterly company events, yearly company trips, transit reimbursement, and so much more
  • A positive and fun work environment where employees have a voice

Achievements

  • Crain’s Best Places to Work in NYC
  • Best Places to Work by Business Intelligence Group
  • INC 5000’s Fastest Growing Private Companies in America
  • Internet Telephony Hosted VOIP Excellence Award
  • TMC Internet Telephony Excellence Award
  • TMC Communications Solutions Product of the Year

Job Type: Internship

Experience:

  • Technical Support: 1 year (Required)

Location:

  • New York, NY (Required)

Work authorization:

  • United States (Required)