- Time Management
- Computer Skills
- Group Fitness
- Project Management
POSITION TITLE: Director of Operations - Group Fitness (GF)
REPORTS TO: VP of Group Fitness (GF)
DIRECT REPORTS: Regional Group Fitness Managers
In a nutshell...
The Director of Operations for Group Fitness (GF) is responsible for building, implementing and driving highly effective processes and policies that will facilitate the delivery of a world-class group fitness experience to every member, every time. This is accomplished through support to the VP of Group Fitness and managing the regional team to flawlessly execute the Group Fitness operations playbooks.
The deliverables for this position include, but are not limited to the following:
Lead a high performing regional team. This deliverable involves establishing a culture within the team that adheres to our core values and drives accountability. The Group Fitness Team Leads (GFTL) at each club, in collaboration with Club Management, are responsible for the hiring, training, and coaching of Vasa Group Fitness Instructors. The Director of Operations for GF will be responsible for establishing, communicating and supporting: hiring requirements, performance auditing tools, and coaching expectations for all Regional Group Fitness Managers (RGFMs).
Flawlessly execute the rollout of various projects. This deliverable requires the Director of Operations for GF to collaborate across functions (HR, Marketing, IT, etc.) to manage content, timelines and communication of operational projects across multiple regions. This requires meticulous organization, anticipation of department needs and an aptitude for scalability.
Scheduling, reporting and data management. This deliverable includes the creation and management of Group Fitness reports and data, to include, but is not limited to: Marketing calendar, training calendar, hiring calendar, class counts, cost per head, penetration, etc. The Director of Operations for GF will be responsible for analyzing and compiling data that tracks the execution of GF department KPIs.
Process improvement and implementation. The Director of Operations for GF will be responsible for the evaluation and improvement of existing process, and the implementation of new and/or improved processes.
Playbook creation, training and auditing. Through collaboration with the VP of Group Fitness, the Director of Operations for GF will be responsible for the communication of GF strategy and the creation of GF playbooks. This will be executed by partnering with the RGFMs to communicate, train and audit to ensure all GF playbooks are executed across all regions.
The competencies for successful performance in this role include but are not limited to, the following:
Attention to Detail
Learn & Apply
Passion for Group Fitness
Gets It Done!
The qualifications for this position include, but are not limited to the following:
2+ years of Group Fitness Operations or Project Management experience required
Multi-unit management experience required
Reporting and data analytics experience, to include strategy & forecasting
Strong verbal and written communications skills
Excellent time management and organization skills
Strong computer skills including Power Point, Excel, Spotify, etc.
Multiple location management experience
Ability to travel
VASA Fitness is an Equal Opportunity Employer