General Manager

Wings Over - South Bend, IN3.5

Full-timeEstimated: $42,000 - $55,000 a year
A Wings Over General Manager is a great leader; an effective communicator a confident problem solver, and an enthusiastic mentor. Our GMs are experts in front-of-house and back-of-house operations, nimble office workers, masters of their P&L, and a true representative of the Wings Over brand.

Day in the Life:
Let’s get our hands dirty. Work side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors..

Recruiting and hiring equally hard working team members with the dedication and humility to grow with us.

Using an open-minded approach, and an employees-first philosophy to implement change, share and reward wins, and enforce standards.

Participating in the community by identifying partnerships, joining community events, and by engaging our neighbors.

Using scheduling, coaching, and hands-on management to achieve operational excellence.

Delivering sales and financial goals by focusing on the inputs.

Ensuring food safety by leading disciplined execution in FOH and BOH.

Serving a consistent product and service by providing proper training during onboarding and giving regular feedback frequently- applying constant, gentle pressure.

Resolving conflicts promptly in a thoughtful, empathetic, and fair manner.

Contributing ideas, thoughts and solutions that result in the retention of greater people, the delivery of better food, and a higher quality guest experience.

Seek continuous growth, by making the best use of your 1-on-1 time and soliciting feedback from your team.

What you bring to the table:
4 years management experience

6 years food service experience (line level or management)

At least 2 of those years in fast-casual/QSR

Flexible schedule- available nights, holidays, and weekends

Serv-Safe Certified

Able to lift 50 pounds and can stand for long periods of time

Legal US work authorization

Passionate about food, service, and restaurants

Inspired to drive the growth of your team members

Someone who eats problems for breakfast, i.e. operates with urgency

Calm and collected in moments of pressure

Proactive in identifying problems and implementing solutions

Empathetic towards the needs of different team members and guests.

Flexible and open minded- able to propose changes and implement new programs introduced by others or created in house.

Humble- excited to receive feedback and able to use that feedback to develop and grow continuously.

Naturally curious about the communities we serve.

Wings Over Perks, Training, and Development:
Competitive pay and bonus structure - financial performance, service quality metrics, and good scores on internal and external inspections are rewarded.

A positive work environment, with a team focused on your growth and development within the store and in the growing company at large

Company Events & Team Building Workshops

Free shift meals and off-duty discounts for you and your family

We provide a thorough 10-week training and development program at our corporate locations in Ithaca, NY and State College, PA. Upon completion of the training program you will be an expert capable operating a Wings Over corporate store.

Weekly 1-on-1s with a member of our operations team where you will review performance of the store, your team, and yourself.