Regional Dispatcher
H.R. Ewell, Inc. is a family owned and operated food grade tanker trucking company that has been in business for over 75 years. We offer excellent medical, vision, and dental insurance; 401(k) with a strong match; paid holiday and vacations.
The role of this position is to dispatch regional drivers, work with customers and communicate with terminal and regional supervisors and management.
Applicants should be knowledgeable in:
Computer skills including Microsoft Office
Communicating with drivers and customers using various methods including phone, texting, emailing, onboard computer, electronic data interchange
Proper telephone etiquette
Duties and Responsibilities
- Manage the day to day dispatch
- Provide customer service communication to address client requests, inquiries, and issue resolution.
- Receive and enter load assignments from customer.
- Pro actively communicate and coordinate with sales and terminal manager if there are any loads that we cannot cover for any reason.
- Send dispatch instructions to drivers, and confirm that they have received and understand the instructions. Revise and res send instructions as needed.
- Confirm loads are picked up and delivered on time.
- Maintain and schedule washing of trailers/equipment as needed.
- Provide prompt notification to company group as issues arise.
- Communicate with drivers throughout the load transit to build good relationship.
- Resolve driver conflicts, problems, and requests with respect.
- Expected in office hours will be Monday through Friday 8:00am to 5:00pm. These are subject to minor adjustments to better fit dispatch productivity if needed.
- Take phone calls and emails outside of normal business hours and flexibility in schedule to meet operational needs.
- Follow, schedule and dispatch equipment to ensure properly maintained
Job Type: Full-time
Work Location: In person
Salary: Pay will be salary based on experience.
Benefits: low deductibles
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dispatching: 1 year (Required)
Work Location: In person
