Customer Engineer II
NCR Corporation (NYSE:
NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
The Incumbent is responsible for the successful installation of NCR and/or 3rd party solutions for medium to large sized customers, including hardware and software implementations, while ensuring customer satisfaction and quality.
Position is responsible for providing installation activity, preventative maintenance services and hardware repairs on equipment within an assigned territory/region or outside of servicing area.
Primary services may include hardware maintenance, network management, multi-vendor maintenance and software integration support. This may include site preparation, equipment staging, software configuration, and conversion of hardware solution.
As CE Representative II, successfully complete all implementation activities assigned with assistance from other team members in a moderately complex environment. Complexity is defined by project scope requirements (# of lanes/terminals), integration of hardware components and level of risk.
Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with account team.
Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; may provide support to Associate Customer Engineer and/or NCR Account Team Representative/Service Technician Tech when necessary.
Works as a member of extended Account Team and other internal organizations.
May conduct end-user training at a customer site.
May assist in developing documentation related to configuration and/or installation manuals.
Position may be required to coordinate activities across multi-functional teams, including IT, Operations, Sales Support, Customer Support and Help Desk Support.
High School Diploma or GED (though we’d prefer an Associate’s Degree)
Up to three years of related experience (but more than that is always a plus)
A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
Knowledge of systems architecture, database management systems, and network and systems management systems
Must be a local candidate (this position is not eligible for paid relocation)
Must be authorized to work in the US
US candidates must be at least 21 years of age
Must have a valid driver's license and driving record that satisfies NCR fleet requirements
Must pass the Company’s background check requirements, including credit check, criminal, driving record, and drug screen
Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion
Essential functions of this position include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
STATEMENT TO THIRD PARTY AGENCIES:
To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Engineering
Primary Location North America-United States-Georgia-Atlanta