Technical Services Specialist I

H5 - San Francisco, CA4.0

30+ days agoFull-time
H5 is a cutting-edge eDiscovery company that uses expert-driven technology solutions to address the complex challenges created by the explosive growth of electronic data.

Overview

We are recruiting for a dynamic and energetic individual to join our eDiscovery Technical Services team. This adaptive and team-oriented contributor supports the eDiscovery group and project teams with data intake, tracking, and shipping. Assistance with day-to-day imaging and production quality control tasks as well as other data-related aspects of a project may also be requested as needed. This is an entry level position.

The work hours are 11 AM to 8 PM in San Francisco

Responsibilities:
Provide support of H5’s eDiscovery services by supplementing H5’s operational team on activities
Assessment of data integrity received from clients and 3rd party vendors as the data is copied to and from H5 systems
Tracking and accounting of client data that is received by and sent by H5
Decryption and transfer of data to H5
Encryption and transfer of data from H5
Auditing of physical media storage and records
Creation of directory listings for requested data sets
Receiving and delivering physical shipments
Reviewing image samples page by page, checking for overall quality in formatting, sizing, resolution, and content
Maintain open communication with internal H5 staff to provide continuous visibility into the status of issues and requests, from initiation to resolution

Requirements:
2-3 years of experience in an office environment
Demonstrated success with respect to tracking and organization
Computer and MS Office proficient
Extensive customer service experience, ideally working with legal industry professionals
Team player able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds
Self propelled work ethic with ability to stay on task and focused with minimal supervision and oversight
Willingness to work on a flexible work schedule to support customers in varying time zones within the US
Exceptional communicator, both written and oral
Ability to handle multiple projects simultaneously
Strong attention to detail