IT Manager

Honor's Haven Resort and Spa - Ellenville, NY


The IT Manager is responsible for coordinating, planning, and leading computer-related activities in an organization. They help determine the IT needs of an organization and are responsible for implementing computer systems to fulfill the organization's information systems requirements.

Duties: include, but may not be limited to the following:

Management Duties:

  • Lead IT projects, including the design and deployment of new IT systems and services
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  • Help define IT infrastructure strategy, architecture, and processes
  • Assess vendors and develop test strategies for new hardware and software
  • Troubleshoot hardware and software issues related to internal IT
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Attend Weekly Operations Meetings

General Duties:

· Provide first level support for all systems within the hotel.

· Ensure the standard configurations of all properties in the hotels are in line with hotel policy and standard requirements. Ensure that these standards are enforced on a continual basis.

· Provide an efficient service to both guests and employees in a timely manner.

· Where possible, ensure any system downtime is coordinated effectively ensuring minimum disruption to hotel operations.

· Ensure all departments are fully trained in the use of hotel systems relevant to their department.

· Ensure that staff is regularly re-trained as hotels systems change.

· Ensure all hotel based systems (software / hardware) are appropriately secured.

· Log and track all software licenses

· Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, and phones.

· Provide regular and scheduled system maintenance (i.e. daily, weekly, monthly and yearly)

· Ensure timely back ups are performed, verified and stored appropriately.

· Responsible for computer hardware support, maintenance and troubleshooting. PC network connectivity, computer installs.

· Handles all issues with Hotel phone system, Maintenance and troubleshooting.

· Connects users to networks and provides initial training in facilities and applications

· Provide first level support with hotels wireless system and maintain its system

· Troubleshoot and maintain cisco routers & switches

· Troubleshoot and repair hotel guest room televisions, door lock systems, coax and phone cables

· Ability to create RJ45/ RJ11 network and phone cables and perform any related cabling duties

· Any other duties assigned.


· Bachelor’s degree in related field (Computer Science, Information Science) OR Microsoft / Cisco Certification (MCSA, MCSE, CCNA)

· Minimum 5 year of relevant work experience

· Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems

· Strong critical thinking and decision-making skills

· Excellent project management skills and strong ability to prioritize

· Firm grasp on IT infrastructure and operations best practices

· Ability to install and administer computer hardware, software and networks.

· Previous experience with troubleshooting and maintaining hotel property management systems. Preferably Oracle Micros Opera

· General experience with CCTV camera hardware and software systems

· Must have Microsoft Active directory and VMWARE system experience

We offer a competitive salary and benefits. To be considered for this exciting opportunity, please go to our website to fill out the online application @

Equal Opportunity Employer (EOE) (M/F/D/V)

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for this position, please advise.

Job Type: Full-time


  • relevant: 3 years (Preferred)
  • Information Technology: 5 years (Preferred)


  • Bachelor's (Preferred)

Work authorization:

  • United States (Required)

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule