Performs all operational support duties of the Domestic Wire Transfer Department utilizing the PayPlus system while ensuring regulatory compliance and risk management policies and procedures are upheld. Processes all incoming and outgoing wires for Fulton Financial Corporation. Provides customer service and technical support via telephone calls, emails, and secure messages to customers and internal personnel, while ensuring regulatory compliance policies and procedures are upheld. Responsible for a variety of routine daily tasks and participates in special department projects.
Position is located in East Petersburg, Pa (near Lancaster)
Hours are a rotating schedule either 7:30 a.m. - 4:00 p.m. or 10:00 a.m. - 6:30 p.m.
Responsible for processing of all incoming and outgoing domestic wire transfers by following all departmental procedures and the Electronic Banking Policy. Monitoring the Pay Plus automatic wire system and reviewing the exception queues. Analyze exceptions closely to determine appropriate processing using department guidelines. Using password authentication for wire release. Confirming funds availability, releasing wires only after all risk procedures have been followed. Handling dual entry process of submitting the wire request by either creating the wire request or verifying the original input for accuracy.
Supports internal and external customers by providing technical support to branch and department wire system. Provide technical support to external customers using the corporate system. Monitor case workflow system and respond to inquiries needing research within departmental guidelines. Monitoring department email and responding in a professional and timely fashion. Monitors receipt of all branch wire request forms and corresponds with branch as necessary. Review for completion and maintain on G drive per wire department procedures.
Monitors the wire system's Office of Foreign Assets Control queue and analyzes data to determine potential matches. Escalates possible violations to Bank Secrecy Act. Works with customers to provide additional information required to determine validity of transaction.
Responsible for Start of Day and End of Day procedures for the wire system including starting or stopping various programs and connections. Balancing the Federal Reserve totals and Signature posting files. Verifying previous day's files were transferred to Payments Archive and Research Center. Alternate start times based on department business needs for start of day and end of day processing.
High School Diploma or equivalent experience. Specialty: Does not apply at this level of education. (Required)
1 or more years Banking. (Required)
Fulton Financial Corporation (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.