Overview
We are seeking a dynamic Senior Relationship Manager to join our team. The Senior Relationship Manager is the backbone of our ability to deliver mobile wound care in an LTC setting. As part of the operations team, this individual will work closely with the business development team to ensure that the facility partner is successfully onboarded and that the relationship is positively managed. The Senior Relationship Manager is responsible for managing the contract between Mendota Health and the Long-Term Care facilities.
Responsibilities
Implementing New Accounts
·Owning client relationships from completed sale through successful implementation.
· Partnering with clients on their implementation goals, objectives, and program setup.
· Managing the contract partnering with clients throughout the entire onboarding/implementation process.
· Holding weekly status update meetings with the client and representatives from stakeholder groups that are involved in the implementations and as needed after implementation
·Championing project management by coordinating with internal groups as well as the client to ensure timelines are met, issues are communicated, and questions are answered
·Resolving issues and escalating issues beyond span of control
·Creating, managing, and updating project plans to ensure implementations are on track for milestone achievements
·Coordinate any gap resolutions
·Ensure frequent contact with client via phone, email, and in-person meetings when possible
Business Development
· Identify opportunities for additional services and communicate with the internal business development team.
· Attending in-person meetings with accounts as needed.
·Maintain strong relationships with clients, ensuring client satisfaction with Mendota Health
·Maintains working relationships with internal teams, including PAR team, business development, and Clinical
·Fulfillment of contract obligations – manage all aspects of contract fulfillment, including tracking for contract renewal dates
·Optimization of internal resources
Education and Experience
·Bachelor’s Degree, or equivalent experience
· 5+ years of experience in account management, business development, program management, or equivalent area
· Ability to travel as needed
Knowledge, Skills, and Abilities
· Strong Customer Service focus including experience in balancing the needs of internal and external clients
· Previously Long-Term Care or Health Care experience strongly preferred
· Outstanding written, verbal, and interpersonal communication skills
· Must possess leadership, problem-solving, time-management, planning, and project-management skills
· Experience managing professional services contracts
· Influencing others/relationship building
- Thorough knowledge of assigned business line or functional area
- Demonstrated management and leadership skills
- Strong organizational and analytical skills
- Advanced knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
- Excellent verbal and written communication skills
Job Type: Full-time
Pay: From $95,350.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Vision insurance
Schedule:
Application Question(s):
- Do you live within 45 minutes of a major metropolitan or international airport?
Experience:
- Contract management: 2 years (Required)
- Long term care: 2 years (Required)
- Health care: 1 year (Required)
- Account or Relationship management: 3 years (Required)
Willingness to travel:
Work Location: Remote
