- Direct, control and participate in order fulfillment (order taking, dispatch, scale operations and ticket handling) from the call bank or local scale office. Identify, maintain and accurately assign contract and private haul trucks to order and customer. Execute accurate mapping and directions, adapt to city or rural geography and apply common weight restrictions.
- Deliver solutions and meet customer demands with exceptional customer service. Develop and maintain relationship with customers. Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team, sales and operations.
- Meet department performance standards and benchmark service levels.
- Cash box management, credit card transactions and processing customer deposits while proactively reducing errors. Perform account adjustments and ticket corrections as necessary, while identifying ways to prevent errors on future orders.
Qualified applicants will have a high school diploma or equivalent and a minimum of 3 years customer service experience preferably in an office environment. Ideal candidates must have strong technical, verbal and written communication skills, the ability to read maps and provide directions to contract haulers. Ability to reconcile cash amounts and/or inventory levels. Candidate must be flexible to provide coverage at other sites as needed. This candidate is a self motivated, team player and has proven experience multi-tasking. Candidate must be engaging and helpful to provide information and direction as requested. VA Weigh-master Certification a plus.
Morning Shift 6:30am-4pm. M-F occasional Saturday if needed.
- ALL applicants MUST apply via our website at www.luckcompanies.com
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.