IT Help Desk Coordinator

Telaforce - Fort Walton Beach, FL4.3

Part-time | TemporaryEstimated: $26,000 - $36,000 a year
EducationSkills

TelaForce is seeking individuals interested in temporary entry level Tier 1 Technical Support work at our Fort Walton Beach location. In this exciting role, you will support a variety of users and must demonstrate abilities required for excellent Service Desk support including: impeccable customer service skills and technical experience. Candidates must be willing to work flexible hours that may include weekends and evenings. Part-time and full-time shifts are available (with a minimum of 20-hours and maximum 40-hours per week) starting In September and lasting for approximately 30 days with the potential of several months based on business needs. Inbound calls and tickets from an established user base with no sales, advertising or marketing required.

Candidates must have prior PC technical experience or training and may be required to show proof of any certificates or training. Training on job-related specific systems and requirements will be provided by TelaForce.

To apply directly:

https://recruiting2.ultipro.com/NEO1000TELAF/JobBoard/1c8fe41a-0831-4965-a53d-ffbb4d9e1c83/OpportunityDetail?opportunityId=555f5adb-db45-47a6-8cdf-3fb8312fe752

Required Qualifications:

  • PC Technical experience or training
  • Ability to type 45 WPM
  • Proficient experience using Windows 7, 8, 10 and Microsoft Office products 2013 - 2016
  • Proficient experience using and configuring Internet Explorer, Firefox, Chrome, & Safari web browsers with Flash and Java plug-ins
  • Ability to pass Level 2 background check and drug screening

Required Education and Experience:

  • High School Diploma or GED
  • Experience with PC Technical Support and/or equivalent training: 1 year

Desired Qualifications and Training:

  • Call Center / Service Desk experience
  • Experience using an IT ticketing system, ServiceNow® experience a plus
  • A+ Certification

Company Description:

TelaForce employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join TelaForce, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of the Florida Virtual Schools.

TelaForce is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Types: Part-time, Temporary

Experience:

  • help desk: 2 years (Preferred)

Location:

  • Fort Walton Beach, FL (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location