Director of Student Success

National American University - Independence, MO3.4

30+ days agoFull-time

National American University offers a competitive compensation package which includes medical, dental, vision, and a 401K option. NAU also offers tuition assistance 6 months after employment. Visit to learn more.


The Director of Student Success (DSS) assists new and continuing students in the development and ongoing achievement of their educational goals, offers a particular emphasis on academic planning based on a comprehensive knowledge of the university’s academic programs, requirements and support services, and provides students with excellent student service with an overall interest toward the promotion of student success and retention based on performance metrics and in accordance with the mission, core values, and purposes of the university. The DSS is responsible for creating and maintaining relationships with individual students that promote student satisfaction and retention. Once initially recruited and matriculated, the DSS is the students’ exclusive point of contact in the institution, and as such, is responsible for addressing student issues and complaints as they arise, serving as student liaisons with other functional areas of the organization, and establishing university practices that contribute to student satisfaction and retention. Other than members of the faculty, the DSS will be the primary point of contact with the student. All university communications will be mediated by the DSS. The DSS works as part of a retention team under the direct supervision of the Campus Executive or a Senior DSS.

Minimum Qualifications

The Director of Student Success must satisfy the following minimum qualifications:

  • Bachelor’s degree required; master’s degree preferred (Master’s degree required in the state of Oregon); and
  • Customer Service Experience preferred.

Skills and Attributes

The Director of Student Success must possess the following skills and attributes: customer-oriented attitude; excellent organizational and computer skills; self-motivated and goal oriented; ability to facilitate team effort as well as ability to work independently; excellent written/oral and interpersonal communication skills; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.

Required Work Hours

Works forty hours per week during daytime, evening, and weekend hours. Scheduled work hours may change. Overtime may be required, or permitted with prior approval.

Reporting and Supervisory Responsibilities

The Director of Student Success reports to the Campus Director or to the lead Director of Student Success.

Physical Requirements

The Director of Student Success must be able to speak, hear, see, read, write, type, dial, reach, and bend.


Some travel may be required.


Job Type: Full-time


  • Customer Service: 1 year (Preferred)


  • Bachelor's (Required)