Virtual OfficeWare enhances physicians’ clinical, financial and administrative health through the Centricity® Practice Solution from GE Healthcare. As a one source IT vendor, we offer solutions in healthcare management as well as provide product training, support, technical (hardware) services and custom development. Our goal is to aid in the delivery of quality outcomes and leverage business performance. Through the utilization of effective technology, we contribute to the overall success of physicians and in turn help them to provide exceptional care to the community they serve.
Duties/Responsibilities of Position
Ensure reliability, security, efficiency and cost effectiveness of the company’s internal and external systems at the data center.
Analyze and determine appropriate layouts of all equipment in the data center
Monitor all issues and escalate as appropriate for effective resolution
Manage standards of service levels at all times and manage all available services
Create and keep documentation and processes up to date so successful server and system deployments.
Maintain and manage server storage and system resources
Provide technical support to internal VOW users
Provide technical support to customers as required. Maximized system availability, security and efficiency and management of a continuous improvement program.
Communicate with Customers and their IT staff on support tickets.
Complete and up-to-date backup sets and disaster recovery processes
Support LANs, WANs, network segments, Internet, and intranet systems.
Maintain network and system security.
Meet Company Service SLA’s
Work with third party IT vendors and partners.
Work as part of the IT team to delivery world class customer service
Monitor networks to ensure security and availability to specific users.
Evaluate and modify system's performance.
Maintain integrity of the network, server deployment.
Ensure network connectivity throughout VOW's LAN/WAN infrastructure is on par with technical considerations.
Assign routing protocols and routing table configuration.
Assign configuration of authentication and authorization of directory services.
Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Associates or bachelor’s degree, or equivalent combination of training and experience
7+ years of Technical Support experience
Strong Communication Skills
Process Improvement and Optimization Experience
Ability to work with all levels of management
Experience with managing large data center customer base (500+ Servers)
Experience with server storage, network architecture and virtualization
Experience with security and monitoring tools, backups and remote support
Previous Server Administration and Desktop Support experience
Operating System experience in the following:
Win 8/10, Server 2008, 2012, 2016
Server hardware experience with the following:
Diagnostics, replacement/upgrades, monitoring
Strong server administration skills with domain configuration and maintenance
Windows server components, including:
Active Directory, Group Policy, SQL, & Exchange, RRAS
Background in business network troubleshooting, implementation, and VPN configuration
Ability to work with clients remotely with or without Remote Assistance Software
Experience with GE Centricity and supporting Products, a plus
Managed Services or Technology Consulting job experience, a plus
Automation Experience using VB, PowerShell, or a similar scripting technology, a plus
Demonstrated leadership & supervisory skills
Azure hosting knowledge a plus
Virtual OfficeWare (DE), LLC, offers competitive compensation and benefits plans. VOW is an equal employment opportunity employer. Women and minorities are encouraged to apply.